SERVICE DELIVERY MANAGER Service Delivery / MSP / Client Management / SLA / ITIL / Service Reviews / Account Management / Brisbane A GROWING BRISBANE MSP IS LOOKING FOR A SERVICE DELIVERY MANAGER TO OWN CLIENT RELATIONSHIPS AND DRIVE SERVICE EXCELLENCE. INTERVIEWS BEING HELD ASAP FOR THIS POSITION.

- Chance to join a respected Brisbane MSP that genuinely values its people and technical craft • Up to $140,000 base salary depending on experience • Hybrid role based in Brisbane • Own the relationship and service delivery for mid-market and enterprise clients across Microsoft 365, Azure, networking and security • Experience in Service Delivery, MSP, Client Management, SLA, ITIL, Service Reviews, Account Management • Call me on 0480 509 259 or email your CV to [email protected]

Do you want to be part of a well-respected Brisbane MSP that actually lets its Service Delivery Managers own the client relationship and drive real outcomes? If the answer is YES and you have experience managing service delivery in an MSP environment, I’d love to hear from you! Call me today on 0480 509 259 for more information or email your CV to [email protected] to apply.

WHO ARE WE? Based in Brisbane, we’re a mid-sized Managed Service Provider that looks after mid-market and enterprise clients across Queensland. We specialise in hybrid cloud, Azure, Microsoft 365, networking and security, and we do it without the corporate layers that slow everything down.

Since day one we’ve built a culture that values clear thinking, clean work and people who take pride in getting the job done right. Due to continued growth we’re now looking for a Service Delivery Manager with skills and experience in Service Delivery, MSP, Client Management, SLA, ITIL, Service Reviews, Account Management to help strengthen our client relationships and service delivery.

WHAT WILL YOU BE DOING? As a Service Delivery Manager you will own the end-to-end service relationship for a portfolio of clients. You’ll run regular service reviews, manage SLAs, coordinate between support,



projects and the client, escalate issues cleanly, and make sure both technical and commercial outcomes are met.

You’ll be the main point of contact for your clients, building trust, spotting opportunities and keeping everything running smoothly. Utilising your experience in Service Delivery, MSP, Client Management, SLA, ITIL, Service Reviews, Account Management we need you to come in and hit the ground running, taking ownership of client satisfaction and service quality from day one. If you live and breathe service delivery and can confidently manage stakeholders at all levels, this may be the role for you.

Call me on 0480 509 259 for more information.

WE NEED YOU TO HAVE….. • Skills in Service Delivery, MSP, Client Management, SLA, ITIL, Service Reviews, Account Management • Previous experience as a Service Delivery Manager or similar client-facing role within an MSP • Robust understanding of SLAs, service reporting and continuous improvement • Ability to confidently liaise with clients and internal technical teams • Experience running QBRs / service reviews and managing escalations • Comfort balancing technical delivery with commercial and relationship outcomes

IT’S NICE TO HAVE….. • ITIL Foundation or higher • Exposure to Microsoft 365, Azure or security services • Experience managing larger mid-market or enterprise accounts • A soft spot for a cold beer after a solid QBR TO BE CONSIDERED….. Please either apply by clicking online or emailing me directly to [email protected].

For further information please call me on 0480 509 259. I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself or one of my colleagues will respond.

By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to connect with me on LinkedIn.

KEY SKILLS: Service Delivery / MSP / Client Management / SLA / ITIL / Service Reviews / Account Management / Brisbane

📌 Service Delivery Manager (Brisbane)
🏢 Searchability®
📍 Brisbane