Contract to 08/08/2027 | Fortitude Valley, QLD | Hybrid Working
Lime Recruitment is currently partnering with a large Queensland Government client to recruit an experienced Service Design Architect. In this role, you will work closely with Project Teams, Service Owners, Solution Architects, Transition Managers, Operational Support Teams and Business Stakeholders to ensure enterprise digital services are designed to be operationally supportable, sustainable and ready for successful transition into business-as-usual operations.
Key Responsibilities
- Develop enterprise ICT service strategies, service operating models and transition roadmaps that support the successful delivery and ongoing operation of digital services.
- Develop Service Operating Models, Operational Readiness Assessments and Transition to Business-as-Usual (BAU) approaches that ensure services are operationally supportable, sustainable and aligned with Queensland Health operational requirements.
- Provide specialist advice on enterprise ICT service architecture, operational service design, service lifecycle governance and operational readiness to support strategic planning, investment decisions and successful service outcomes.
- Collaborate with Service Owners, Project Managers, Solution Architects, Transition Managers, Customer Relationship Managers and operational support teams to ensure new and enhanced digital services meet agreed operational acceptance criteria before transition into production.
- Develop and maintain solid stakeholder relationships across Queensland Health, facilitating collaboration, communication and informed decision-making throughout the service design lifecycle.
- Identify emerging technologies,
industry trends and leading practices, and assess their applicability to improve digital services, service delivery and operational outcomes.
- Contribute to the development of service blueprints, support models, lifecycle management arrangements and other service design artefacts that enable effective governance and continual service improvement.
About You
- 5+ years of experience in enterprise ICT service architecture, service design, operating models, operational readiness, and BAU transitions within complex environments. Exposure to ITIL, TOGAF, or COBIT is highly regarded (ITIL qualification preferred).
- Proven track record of developing service strategies, blueprints, and support models that deliver sustainable, fit-for-purpose digital services.
- Deep understanding of public sector operations (particularly healthcare environments) and the unique operational challenges faced by managers.
- Proven ability to partner with architects, project managers, and operational teams to build end-to-end lifecycle arrangements.
- Exceptional written and verbal communication skills, with a demonstrated ability to translate technology services into business terms and influence ICT investment decisions.
Why apply through Lime Recruitment? Enjoy two pay runs per week without contractor fees. As a Queensland owned agency, we offer personalised service and are a Tier 1 supplier to the Queensland Government. Awarded top performing small agency in 2021 and 2022, with a finalist spot in 2023. Partner with Lime for genuine, experienced, friendly recruiters dedicated to securing the best opportunities for you. Apply now or contact Kate Gear on [0477 624 569](tel:0477 624 569) or
[email protected] to find out more!
📌 Service Design Architect (Fortitude Valley)
🏢 Lime Recruitment
📍 Fortitude Valley