Adelaide | 2-Year Fixed-Term Contract with potential to extend
We're partnering with a large organisation to appoint an experienced Service Director to lead the operational delivery of a newly established IT Operating Model across a complex, multi-site environment.
Reporting to the CIO, you'll lead the operational control layer, ensuring technology services transition successfully into business-as-usual operations. Working across executive stakeholders, internal technology leaders and multiple service providers, you'll drive service performance, governance and continual improvement.
About the Role Key responsibilities include:
- Lead the operational delivery of the IT Operating Model.
- Provide leadership to the Service Delivery Manager and technical leads across Infrastructure, Applications and Data.
- Act as the senior operational interface for executives, business stakeholders and technology vendors.
- Drive ITIL-aligned service management across Incident, Problem, Change and Major Incident processes.
- Oversee service governance, reporting, SLA/KPI performance and continual improvement.
- Coordinate multiple technology vendors,
ensuring strong service integration and operational accountability.
- Lead operational readiness, transition into BAU and service stabilisation activities.
- Manage operational risks, service escalations and major incidents.
About You You'll bring
- Extensive experience in IT Operations, Service Delivery, Managed Services or Service Integration leadership.