Overview: This position supports the APAC Service Operations team through a balanced role focused approximately 50% on Service Coordination and 50% on Logistics Coordination. The coordinator oversees day-to-day logistics and supply chain activities while supporting Cargo and Detection service delivery — coordinating customer service requests, field technician schedules, service documentation, parts requirements, transportation and shipment activity, inventory management, RMAs, consignment inventory, field tool tracking, and related operational reporting

.The role requires solid customer communication, attention to detail, accurate system updates, and timely follow-through to ensure service commitments, financial transactions, compliance requirements, and operational metrics are met. The coordinator works closely with customers, Regional Service Managers, Field Service Engineers, Product Specialists, Service Planning, Finance, and cross-functional teams — as well as external partners — to maintain service continuity, implement best practices, and support continuous improvement initiatives .

Responsibilitie s

Service Coordination (approximately 50

%):Serve as a primary point of contact for Cargo and Detection service customers by responding to inquiries, supporting service requests, coordinating maintenance activities, and helping ensure timely resolution of customer issu es.Support Regional Service Managers, Field Service Engineers, and Product Specialists with scheduling, field communications, work order updates, service call documentation, and follow-up actio ns.Maintain accurate and timely updates in service systems, including service activities, customer communications, install base updates, compliance records, timely call closures, and financial or billing related informati on.Provide guidance and support to field service teams regarding transport planning, customs procedures, and issue resoluti on.

Logistics Coordination (approximately 5

0%):Coordinate day-to-day logistics operations, including transport scheduling, shipment tracking,



and documentat ion.Prepare and maintain shipping documentation and manage transport bookings with carriers and freight forward ers.Create, receive, and process material requests for internal and external customers, including project orders, spares orders, parts quotations, commercial invoices, shipment documentation, inspection coordination, shipment approvals, and backlog maintena nce.Monitor and manage spares orders, purchase orders, customer invoicing support, backlog processing, invoice reconciliation, and shipment or inventory status inquir ies.Ensure compliance with international customs regulations and manage import/export documentation in collaboration with partn ers.Manage customer returns and RMAs within company systems, including return tracking to and from the factory, warranty verification, service call closure, and customer invoicing when applica ble.Support consignment stock reporting, inventory audits, safety stock reviews, and coordination with Service Planning, Finance, and Service Management teams for assigned stocking locati ons.Track service assets and field tools, such as radiation meters, including record maintenance, calibration vendor communication, field team updates, return shipments, reporting, and follow-up on out-of-calibration equipment or CAPA related activ ity.Provide general support across all spare parts supply chain activities, including warehouse operations, transport coordination, and plann ing.





General Responsibilities and Continuous Improve ment:Analyze logistics performance data and identify areas for process improve ment.Contribute to the development of logistics policies and standard operating proced ures.Develop and maintain standard operating procedures (SOPs) for returns and repair workflows for parts and service tools, as well as accurate documentation of return activities and repair outc omes.Develop and maintain positive working relationships with customers, field teams, logistics partners, Finance, Service Planning, and other internal stakehol ders.Other duties as assigned. Duties may be modified or assigned at any time to meet the needs of the busi ness.

Qualifica tions

Associate degree or equivalent combination of education and practical experience re quired.Bachelor’s degree preferred (Business, Foreign Trade, Finance, or Supply Chain).Proven experience in customer service, service coordination, logistics coordination, transport management, material handling, spares support, technical support, supply chain operations, or similar operational coordination pre ferred.Experience with purchase orders, RMAs, inventory management, shipment tracking, customer invoicing support, or service management systems pre ferred.Solid understanding of international shipping and import/export proc edures.Strong organizational, analytical, problem-solving, and follow-through skills with high attention to detail.Excellent written and verbal communication skills, with the ability to work effectively with customers, field teams, management, Finance, and cross-functional pa rtners.Strong interpersonal skills with a positive, can-do attitude and the ability to participate effectively as part of a team.Efficient time management skills with the ability to prio ritize.Proficient in Microsoft Office products, including Word, Excel, PowerPoint, Outlook, and Shar ePoint.Experience with ERP and service/logistics systems such as MS Dynamics / D365, BI, or ServiceMax pre ferred.Ability to work in a fast-paced office environment with significant computer and telepho ne use.Must be able to support business needs across different time zones and participate in occasional early morning or late day meetings as re quired.

📌 Service Operations and Logistics Coordinator (Sydney)
🏢 Rapiscan Systems
📍 Sydney