We are seeking an experienced and driven Service Manager to lead our Service Department in Western Australia. Reporting to the Regional Operations Manager, this role is responsible for the end-to-end management of workshop and field service operations, parts processing, and customer service.

As the primary point of contact for the site, you will play a key role in ensuring smooth daily operations, strong customer relationships, and effective coordination between technicians, customers, and internal teams. You will lead, coach, and develop service staff while promoting a strong safety culture, operational excellence, and high levels of customer satisfaction.

Key Responsibilities

- Act as the primary site contact for customers, technicians, and internal stakeholders

- Lead and manage workshop technicians, field service technicians, and trades assistants

- Coach and develop Leading Hands and Field Service Team Leaders

- Oversee workshop scheduling, field service coordination, and job allocation

- Monitor job progress, utilisation, recovery rates, and timesheet accuracy

- Ensure timely completion of PDIs, service documentation, and invoicing

- Manage service quotes, work orders, stock levels, and parts processing

- Build strong customer relationships and deliver high-quality service outcomes





- Ensure compliance with HSEQ standards and promote a robust safety culture

- Provide ongoing training, performance management, and leadership to the service team

About You

- Proven leadership experience managing a service or workshop team

- Strong communication, organisational, and time-management skills

- Ability to manage multiple priorities in a fast-paced environment

- Sound understanding of workshop operations and customer service delivery

- Comfortable using ERP systems (Baseplan experience highly regarded)

Desirable

- Previous experience as a Service Manager or Supervisor in access equipment or similar machinery industries

- Forklift licence (MEWP preferred)

- Working knowledge of workshop safety and compliance requirements

- Self-motivated, hands-on leader with a collaborative approach

What We Offer

- A leadership role within a well-established and respected organisation
- The opportunity to make a real impact on service performance and customer outcomes

- Supportive management and a strong focus on safety and teamwork

If you’re a results-driven service leader looking for your next challenge in Western Australia, we’d love to hear from you.

📌 Service Manager WA (Kewdale)
🏢 JLG Industries
📍 Kewdale