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The SMB Account Manager will manage a portfolio of ~150 SMB customers, proactively hunting for upsell and cross‑sell opportunities while ensuring strong renewal outcomes. This person will run structured account reviews, spot workflow gaps, and position additional products or plan/user upgrades that deepen customer value. Success requires strong time and calendar management to balance a high‑volume book of business while maintaining enough depth to uncover meaningful commercial plays. Working closely with CSMs, AEs and Product, the AM will use Sitemate’s AM frameworks and playbooks to drive adoption and revenue growth.

Employment

- OTE Remuneration: AU$140,000‑AU$160,000 (incl. Super)
- Commission: AU$42,000‑AU$48,000

About Sitemate

Sitemate builds best‑in‑class software for the built world – empowering construction, infrastructure and industrial companies to work smarter and faster. Our flagship product, Dashpivot, brings teams from paper and spreadsheets into powerful, digital workflows that can be used in the field on mobile or tablet, automating repetitive tasks and tracking progress in real time.

Life at Sitemate

At Sitemate, we value transparency, high velocity, hustle and innovation – principles we live by every day. We move fast, communicate openly, and operate with trust and autonomy, giving you access to key company metrics, clear career plans and the opportunity to grow based on performance, not tenure. We believe diverse teams build better products.

How We Work

- Transparency – monthly all‑hands meetings share updates on metrics, customer stories, hiring plans and financial performance.
- High velocity – best‑in‑class systems eliminate manual work.
- Drive – rewarded for performance; most recent pay increases were result‑driven.
- Autonomy – focus on outcomes; flexibility to manage your day without time monitoring or unnecessary meetings.
- Collaboration – work closely with engineering, product, design, marketing, sales and customer success teams.

What We Offer

- Competitive,



performance‑based remuneration
- Equity options
- 20 days paid annual leave, plus sick, carer’s and compassionate leave
- Parental leave – 16 weeks for primary, 6 weeks for secondary carers (incl. adoption and stillbirth support)
- Learning & Development – professional growth budget and transparent career plans
- Employee Assistance Program – confidential counselling, mental health support and life resources
- Company laptop and home‑office setup budget
- Flexible work – remote and hybrid options, and ability to work from anywhere for several weeks per year
- Community & connection – weekly catered lunches, global off‑sites and “Life Story” sessions
- Sydney HQ perks – rooftop garden, wellness centre, showers and cycle storage in Haymarket

We’re proud to be an equal‑opportunity employer. Sitemate welcomes applicants of all genders, ethnicities, ages, sexualities and abilities. Our team’s diversity is one of our greatest strengths, and we’re committed to ensuring an inclusive environment where everyone can thrive.

Responsibilities

- Run structured account review meetings with SMB customers to uncover workflow gaps and position relevant product use cases.
- Prospect within a ~150‑account book by booking discovery conversations and identifying upsell/cross‑sell opportunities.
- Manage renewal cycles end‑to‑end, including pricing, negotiation and contracting.
- Partner closely with CSMs to stay aware of customer context, risks and timing to align commercial plays with readiness.
- Prioritise accounts and organise calendar to balance long‑term expansion plays with short‑term commercial activities.
- Maintain accurate CRM hygiene, pipeline updates and forecasting across all open opportunities.




- Collaborate with SMB Customer Success Managers, SMB Account Executives and Product teams to provide feedback on customer needs and product adoption.
- Balance a high‑volume portfolio (150 accounts) while maintaining enough depth to spot and advance meaningful expansion possibilities.
- Hunt and prioritise within 150 accounts to book account review meetings, timing commercial conversations appropriately and securing opportunities when customers are ready.
- Navigate stakeholders within construction and engineering clients, where decision cycles can be long, informal or influenced by non‑technical factors.
- Drive commercial outcomes in accounts where budget constraints, legacy tools or competing priorities can slow momentum or stall deals.

Who This Role Is For

- Someone who thrives in a fast‑paced setting and loves uncovering, shaping and delivering customer value.
- A proactive operator comfortable running multiple deal cycles at once across 150 accounts and creating momentum with busy operational stakeholders.
- Someone who collaborates well with CSMs and cross‑functional teams, but ultimately enjoys owning a revenue number and being accountable for results.

Who This Role Is Not For

- Someone who prefers a steady, account‑management‑style role focused on long‑term relationship building rather than fast‑moving new‑business sales.
- Someone who sees “commercial” as purely transactional and isn’t motivated by understanding customer value drivers to position meaningful outcome‑led upsell opportunities.
- Anyone who relies heavily on high‑intent leads and isn’t comfortable driving proactive outreach, structured follow‑up or creating momentum with lower‑intent prospects.

Must Have

- Strong prioritisation and time management
- Experience in a SaaS sales environment
- Growth mindset – able to receive feedback and change behaviour
- Great collaborator – easy to work with and iterate ideas with

Nice to Have

- Knowledge of the built world landscape
- Microsoft Office Suite proficiency

Bonus Tools

- Front
- Slack
- Loom

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📌 Account Manager, Smb (City of Sydney)
🏢 Nearheal(trading as Nearheal
📍 City of Sydney