Key Responsibilities

- Provide operational support working closely with Channel Account Managers generating accurate quotes within defined SLA’s.
- Qualify and manage inbound enquiries via phone, email or chat.
- Ensure the circulation of product and promotional information to resellers.
- Keep Wavelink Partner portal leads and order status up to date.
- Update ERP and CRM system with all forms of communication.
- Attend and participate in all sales meetings (e.g. weekly, monthly).
- Produce reports upon request.

About You

- Superior communication skills (verbal and written).
- High levels of energy, drive and enthusiasm.
- Highly organized with a high attention to detail and multi-tasking skills.
- Team player with a “can-do” attitude.
- Ability to learn and retain product information about Wavelink products.
- Experience with Excel.
- Previous customer service experience is preferred.

This role is based in our North Sydney Office, the workplace is vibrant with many social events throughout the year.

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📌 Partner Experience Coordinator (City of Willoughby)
🏢 Wavelink
📍 City of Willoughby