The Details

- Hourly Rate: $37.36 + Super
- Locations: Gosford and Tamworth NSW

Key Responsibilities

- Provide high-quality customer service as the first point of contact via face-to-face front-of-house services, phone, and email.
- Resolve and triage diverse customer enquiries, navigating moderately complex or sensitive situations with sound judgement.
- Manage digital inboxes, prioritise escalated matters, and accurately book participant appointments.
- Make proactive outbound calls to various community stakeholders and service providers.
- Collaborate closely with your team, assisting with administrative tasks, research, and continuous process improvements.

About You

We are looking for a candidate who thrives in a team-based environment and possesses a contemporary, positive attitude toward social inclusion and diversity.

Skills & Experience Required

- Sector Experience: A background in customer service, service delivery, or the disability sector.
- Core Values: A positive,



contemporary attitude toward people with a disability, valuing social inclusion, diversity, and putting people at the heart of everything you do.
- Communication Skills: Exceptional written, verbal, and interpersonal communication skills, with the empathy and patience required for challenging conversations.
- Adaptability & Growth: A strong willingness to learn, thrive in a fast-paced team environment, and adapt efficiently to changing circumstances.
- Operational Skills: High attention to detail, robust problem-solving abilities, and the capacity to manage multiple tasks to meet structured deadlines.

Please note: Applications for this role close on Friday 29th May 2026 at 12pm.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Participant Support Officer (North Tamworth)
🏢 Randstad
📍 North Tamworth