Human Resources Business Partner | Medical Devices

- This UK-based medical device manufacturer founded in the 1700s specialises in products designed to improve the quality of life for patients.
- This organisation is a long-standing family-run business that invests in research and development to create creative healthcare products used globally.

THE COMPANY YOU WOULD BE JOINING

- This UK-based medical device manufacturer founded in the 1700s specialises in products designed to improve the quality of life for patients.
- This organisation is a long-standing family-run business that invests in research and development to create innovative healthcare products used globally.

BENEFITS

- Employees work for a company focused on improving patients' lives through healthcare innovation and support services.
- The organisation promotes a culture built around caring, listening, and teamwork.
- They invest in staff development and encourage employees to grow their skills and careers.
- The company emphasises social responsibility and sustainability, including environmental initiatives and community support.

WHAT YOU WILL GROW & MANAGE





- As Customer Experience Advisor you will be responsible for supporting patients and healthcare professionals with outstanding customer care.
- Managing sample requests, CRM updates, and patient follow-up across Australia.
- Coordinating orders, logistics, and communications with internal and external stakeholders, including picking and packing product orders within a corporate office environment, (NOT a warehouse).
- Joining a supportive leader and caring team culture with genuine mentorship and guidance.
- Growing your career within an innovative healthcare company that offers long-term development opportunities.

WHAT EXPERIENCE YOU WILL NEED TO GET THE JOB

- Strong technical and computer skills with confidence using CRM systems and Microsoft Office.
- Previous customer service experience within a product-based or healthcare environment.
- Excellent communication skills across phone, email, and customer interactions.
- Highly organised with the ability to multitask and manage competing priorities.
- Ability to work 3 days a week in the office in South Melbourne.
- Empathetic, proactive, and passionate about delivering exceptional customer experiences.
- Full working rights for Australia and be vaccinated against COVID-19.

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📌 Customer Experience Advisor | Medical Devices (Victoria)
🏢 PPD Search
📍 Victoria