The primary role of Technical Services is to provide technical and engineering support to customers, support agents, and internal teams. Key deliverables include taking ownership of customer queries on ResMed products, researching solutions and promptly responding while maintaining the highest level of quality. Provide post‑design support and repair of ResMed products, investigate device failures, upgrade systems, and conduct product maintenance and testing.
Primary Position Objective
As a Service Technician, the primary objective is to troubleshoot and resolve technical issues for all ResMed products, including sleep apnoea devices, life support ventilators, and diagnostic devices.
Responsibilities and Accountabilities
- Provide technical support for internal and external customers via inbound calls, Teams messaging, and emails with a focus on software and device support.
- Maintain quality documentation for repair and service activities in the tracking system for traceability.
- Complete scheduled preventative maintenance and calibration for test equipment needed for repairs and servicing.
- Ensure device repairs and servicing are compliant with Australian and Current Zealand regulatory standards.
- Follow service procedures detailed in product service manuals and technical notes.
- Support QA with investigations and provide supporting documentation as needed.
- Work independently.
- Continually develop technical knowledge to assist support teams.
- Timely and effective communication, documentation, and reporting.
- Focus on Business Excellence initiatives and Continuous Improvement.
Qualifications and Experience – Required
- Professional and effective communication skills – both verbal and written.
- Works well with computer systems and common software applications (Word, Excel, PowerPoint, Outlook, etc.).
Preferred
- Tertiary qualifications in a relevant field (Engineering, Science, Information Technology, Electronics).
- Minimum of 2 years of related experience.
- Demonstrated experience with repair and servicing medical equipment.
Location
Gold Coast, Queensland.
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📌 Service Technician (2 Openings) (City of Gold Coast)
🏢 Resmed
📍 City of Gold Coast
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