Synopsis

- Behind every excellent branch is an even greater support team!
- Permanent, full-time
- $87,550 + 12% Superannuation

About the Role

Do you enjoy keeping things running smoothly? As a Business Support Officer, you’ll provide high quality administrative support at the heart of the City Safety, Security and Amenity Branch. You’ll join a collaborative team that supports operations, improves processes and helps deliver key initiatives, while enhancing the customer experience across multiple channels. If you enjoy variety, teamwork and making a real impact, this role could be for you.

Why join Team Melbourne?

Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognized as one of the most livable, diverse, and dynamic cities. At the heart of it all is the City of Melbourne – a passionate, purpose-driven organization where your work truly matters. As part of Team Melbourne, you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city.

We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.

This is more than just a role – it’s your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward‑thinking team.

About You

You’re organized, proactive and thrive in a role where no two days are the same. You enjoy supporting others and take pride in keeping things running smoothly, especially in a fast paced environment. Administration comes naturally to you, and you have a sharp eye for detail balanced with a big picture mindset.

You’re known for your professionalism, discretion and friendly approach, and you communicate clearly with people at all levels. Continuous improvement genuinely excites you. You’re quick to spot better ways of working and aren’t afraid to suggest ideas.





You work well both independently and as part of a team, enjoy collaborating with leaders and colleagues, and are motivated by contributing to meaningful outcomes that improve services and the customer experience. If you like being a trusted go‑to person who makes a real impact behind the scenes, you’ll feel right at home.

What Your Experience Might Look Like

- Experience in business support, able to manage competing priorities in a fast‑paced environment.
- Proactive and self‑directed, with sound judgment and the ability to work independently and in a team.
- Strong communication skills, confident engaging stakeholders and producing high‑quality documents.
- Customer‑focused, professional and discreet, with a talent for building strong relationships.
- Tech‑savvy, quick to learn new systems and improve processes for better efficiency.

Benefits Of Working With Us

- Attractive remuneration & benefits: excellent pay package with a range of exciting benefits. Flexible working, study assistance & other excellent corporate discounts.
- Excellent leave entitlements: up to 20 weeks of fully paid parental leave for primary carers, in addition to government‑funded parental leave, with no waiting period to access. Part‑time equivalents are also available for added flexibility.
- Career progression: career development support and opportunities to learn new skills within a creative and exciting environment.
- Work‑life balance and hybrid working: flexible hours, alternative work arrangements (like ADOs), and hybrid work‑from‑home options.

Inclusion matters

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.

We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview.

#J-18808-Ljbffr

📌 Business Support Officer (Melbourne)
🏢 City Of Melbourne
📍 Melbourne