Looking for an opportunity with a difference? A role with strong emotional reward and a genuine sense of purpose?

Pet Resorts Australia Yarrambat has an exciting opportunity for an exceptional Animal Attendant to join our passionate team.

The successful applicant must be flexible to work across a 7-day roster and be available during peak periods such as school holidays and public holidays, including Christmas and New Year.

Availability during the Christmas and New Year period is mandatory for this position.

We are seeking an enthusiastic and motivated individual who has experience working in a similar role, possesses outstanding customer service and communication skills, and has solid canine handling experience. The successful applicant will be confident working with animals of varying temperaments while also providing exceptional service and support to our clients throughout their pet's stay.

A minimum of 6–12 months' experience in animal care or a boarding facility is preferred.

Casual Animal Attendant

Animal Husbandry

Proven animal husbandry and canine handling knowledge and experience. Sound knowledge of cat and dog breeds, behaviour, and health observation skills. You must be confident handling dogs of varying sizes and temperaments.

It is not enough to simply "love" animals—you must have practical experience working within a similar industry.

Teamwork

You must be able to work effectively within a team environment where staff communicate openly, support one another, and work together to provide exceptional care for both pets and clients.

Communication & Customer Service

Exceptional communication and customer service skills are essential.



You will be interacting with clients daily, both in person and over the phone, ensuring every interaction is professional, friendly and welcoming.

Experience in a customer-facing role is highly desirable.

Physical Ability & Time Management

This role is physically demanding and fast-paced. You must have a positive "can do" attitude, be prepared to work in all weather conditions, and be able to prioritise tasks efficiently to ensure the smooth day-to-day operation of the resort.

Key Selection Criteria

- Exceptional customer service and communication skills.
- Previous experience in a customer-facing role.
- Strong animal handling skills.
- Professional kennel or animal care experience is preferred.
- Strong understanding of canine behaviour and body language.
- Knowledge of cleaning and infection control procedures.
- Ability to work with minimal supervision.
- Excellent teamwork skills with a positive and reliable attitude.
- Confident using computers and learning new software systems.
- Excellent organisational and time management skills.
- Current Victorian Driver Licence.
- Australian work rights are required for this position.

Role Duties & Responsibilities

- Husbandry and handling of animals.
- Providing exceptional customer service to clients.
- Assisting clients with enquiries, admissions, departures and general information.
- Monitoring and reporting animal health and wellbeing.
- Maintaining cleanliness and presentation of the facility.
- Working collaboratively within a team environment.
- Following resort procedures to ensure the highest standards of animal welfare and customer care.

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📌 Casual Animal Attendant (Nhill)
🏢 Pet Resorts Australia Yarrambat
📍 Nhill