Overview

Sales & Customer Service Support Officer position based in Wyndham Vale, VIC, AU. This full‑time, on‑site role offers opportunities for career growth within Prime Stockfeed, a family‑owned, FeedSafe® accredited agribusiness with over 20 years of experience supplying feed to Victorian farmers.

Responsibilities

- Customer Service, Technical Support & Stakeholder Engagement: act as the primary point of contact for customers, provide timely and professional support, conduct regular on‑farm visits to assess livestock performance, understand feeding challenges, and recommend nutritional solutions. Follow up with existing and prospective customers to support sales growth and retention. Gather and document customer feedback on feed quality, performance, or on‑farm issues. Maintain a professional company image in all interactions.
- Sales Development & Relationship Management: build and maintain strong relationships with farmers, resellers, and key industry stakeholders. Identify recent business opportunities, support the sales pipeline through proactive outreach and farm visits. Prepare and deliver product information, feeding recommendations, and tailored solutions. Analyze purchasing patterns, feed requirements, and performance outcomes to support sales planning. Provide regular sales activity reports and insights to senior management. Support marketing and promotional activities including field days, events, and customer demonstrations.
- Feed Formulation, Quality & Compliance Support: work with the company nutritionist to ensure formulations are accurate and aligned with customer requirements. Assist with maintaining FeedSafe documentation and compliance records. Support quality investigations by gathering on‑farm information and liaising with internal teams. Maintain familiarity with relevant policies, procedures, and regulatory requirements.




- Administrative & Operational Support: enter and update customer orders, call notes, and key data in business systems. Prepare sales reports, customer summaries, and visit logs. Support onboarding of new customers and provide occasional backup for office functions during staff absences.
- WHS, Risk Management & Housekeeping: complete farm risk assessments for new and existing customers. Promote and comply with workplace health and safety requirements. Maintain a safe and organised work environment, including during farm visits and site interactions.

Qualifications & Experience

- Essential: Qualification in animal science, animal nutrition, agricultural science, or equivalent experience. Demonstrated experience in animal nutrition and livestock feeding systems, ideally within the stockfeed or agricultural sector. Proven sales or customer‑facing experience with the ability to build trust and influence purchasing decisions. Strong communication and relationship‑building skills, with the ability to explain technical concepts clearly. Physical fitness to undertake farm visits and light manual tasks. Proficiency with Microsoft Office and business systems. Permanent Australian residency or citizenship; current driver’s licence and reliable transport. Strong time management skills and the ability to manage competing priorities. Self‑motivated, proactive, reliable, and able to work independently and as part of a team.
- Desirable: Experience in stockfeed manufacturing or agricultural sales. Understanding of FeedSafe quality systems. Knowledge of environmental or regulatory requirements relevant to feed manufacturing.
- Additional: You must have the right to live and work in Australia to be considered for this role.

Note: This description reflects the responsibilities and qualifications for the role and is not intended to be a complete job specification.

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📌 Sales & Customer Service Support Officer at Prime Stockfeed (City of Wyndham)
🏢 Prime Stockfeed
📍 City of Wyndham