Love Fitness? Love People? Ready to Lead Service Excellence? Join the Cartel as our next Customer Service Manager

Fitness Cartel Health Clubs is on a mission to hit 60+ clubs by 2030, and we need an energetic, people-focused Customer Service Manager to lead the charge. This is your chance to own the member experience, lead a high‑energy reception team, and create electric interactions that keep members coming back.

What’s in It for You?

- Career Growth: Pathways through our Future Leaders Program with huge potential to step into senior club roles.
- Perks & Benefits:
- Free gym membership across all Fitness Cartel clubs.
- Paid day off for your birthday.
- Exclusive discounts on supplements, apparel, café, and MERSE Wellness Spa.
- World‑Class Facilities: State‑of‑the‑art clubs with Cycle Studios, Reformer Pilates, cafés, saunas, crèche, and more.
- Thriving Culture: Be part of one of Australia’s fastest‑growing fitness brands.

What You’ll Do

- Lead and train the Reception team to deliver outstanding service and smash customer KPIs.
- Manage overdue accounts, cancellations,



and enquiries while driving company targets.
- Own rostering and scheduling to ensure peak service at all times.
- Handle calls, resolve queries, process memberships, sales, and bookings with ease.
- Keep the reception, café, and retail areas spotless, stocked, and welcoming.

Who You Are

- A proven customer service leader who connects with people instantly.
- Knowledge of supplements or the health and fitness industry is highly regarded.
- Someone who thrives in KPI‑driven environments and loves hitting goals.
- A natural problem‑solver who shows initiative, reliability, and passion for health & fitness.
- Professional, proactive, and hungry to grow into bigger opportunities.
- Tech‑savvy, First Aid/CPR ready (or willing to attain), adaptable with shifts, and fully work‑rights compliant.

Fitness Cartel is your next home. This isn’t just a job – it’s a career pathway to Club Management and beyond.

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📌 Customer Service Manager - Tingalpa (Brisbane City)
🏢 Fitness Cartel Australia & New Zealand
📍 Brisbane City