Looking for a job that’s literally cool? We’re seeking a reliable and energetic Duty Manager to help lead shifts at our busy Ice Arena. This is a hands‑on role where no two shifts are the same. One minute you might be helping a birthday party, the next you’re supervising staff, managing a busy public session, or driving the ice resurfacer (Zamboni) to keep the ice in top condition. If you’re someone who enjoys staying busy, leading a team, and delivering great customer experiences — this could be the role for you.
Key Responsibilities
- Supervise and lead a team of junior staff during busy sessions
- Deliver excellent customer service to skaters, families and hockey players
- Assist with the daily operation of the venue
- Learn to operate the ice resurfacer (Zamboni)
- Ensure the venue remains clean, safe and well presented
- Support events, birthday parties and public skating sessions
- Manage incidents and ensure safety procedures are followed
- Jump in wherever needed to keep the venue running smoothly
About You
- Strong leadership and communication skills
- Excellent mechanical aptitude and enjoys understanding how things work
- Hands‑on and proactive — you don’t wait to be told what needs doing
- Customer‑first attitude
- Can confidently manage young staff and busy environments
- Comfortable working in cold conditions
- Can remain calm, organised and friendly under pressure
- Positive sense of humour and team spirit
- Working With Children Check (WWCC)
- Current Driver’s Licence with an excellent driving record
- Availability to work weekends and some evenings
- Ability to work on your feet and stay active during shifts
What We Offer
- A fun and unique workplace
- A supportive team environmentPart‑time hours to start, with potential for additional hours