13d ago , from Auto & General Holdings Pty Ltd

Our customers never expect to have an accident. Your role is to provide stress relief and peace of mind to our customers when they need us most. You will work with repairers and customers, communicate the progress of repairs, and make decisions to get the car back on the road.

Accountabilities

Manage a portfolio of customer claims to completion

Be proactive, identify issues, remove blockers and above all, make decisions to get customers repairs completed on time the first time

Be a part of a team, support your team members and add to a vibrant work environment

Be responsible for your actions, have an open mind and be willing to learn

What experience you’ll bring

Good Analytical and problem-solving skills

Good customer service skills via phone and email

You like helping customers and resolving issues

Ability to prioritise work.

Solid written and verbal communication skills

You are curious to learn

About us

At Auto & General (A&G;), we provide smarter products and solutions to safeguard our customers in their time of need. You may know A&G; through our multi-award winning brand Budget Direct and our partnership with leading brands - Qantas, ING and Virgin Money. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of 'high performance with high integrity'underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented,



passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Location

This is an 'in office' role, based at our Malvern office (East of Melbourne City). A premier office environment close to public transport and Melbourne CBD

Extra leave

Enjoy additional leave days on us! You’ll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.

Paid parental leave

We support our new parents with paid parental leave and other benefits.

Workplace giving

If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.

Development opportunities

We’re championing your development with internal programs and access to a wide range of online courses.

Employee discounts

You’ll receive discounts on Budget Direct insurance products.

Reward and recognition

We reward high performance with employee recognition, reward and incentive schemes.

Get social

Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

Access to A&G;’s employee reward and recognition platform, powered by Rewards Gateway.

Enjoy a wide range of benefits, including:

- Personalised rewards and peer-to-peer recognition
- Exclusive discounts and savings across more than 600 top retailers
- A comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

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📌 Customer Service Officer (Melbourne)
🏢 Auto & General
📍 Melbourne