We are the market leader in the manufacturing of high-security doors, secure windows, modular cell systems, and steel solutions for correctional facilities, mental health units, police stations, and critical infrastructure projects across Australia.

With a reputation built on precision engineering, quality craftsmanship, and an unwavering commitment to security, we deliver solutions that protect people and secure some of the most sensitive environments in the country.

ABOUT THE ROLE

We are looking for an experienced and proactive Administrative / Sales Support Officer to join our team in Dandenong. This is an equal mix of administration and sales support, sitting at the heart of our business operations and working closely with our sales team, production floor, and clients to ensure smooth day-to-day business functions.

This role is ideally suited to someone with 3 to 5 years of experience in a similar position who thrives in a rapid-paced environment, takes pride in delivering exceptional customer service, and has a keen eye for detail.

WHAT YOU WILL DO

- Handle inbound phone and email enquiries from clients, contractors, and suppliers in a professional and timely manner
- Prepare, process, and follow up on quotes and customer orders from initial enquiry through to completion
- Manage and maintain the CRM system, ensuring all customer interactions, follow-ups, and pipeline activities are accurately recorded and up to date
- Proactively follow up with existing and prospective clients to support the sales team in converting leads and maintaining strong customer relationships
- Assist the sales team with the preparation of proposals,



tenders, and client documentation
- Liaise with the production and warehouse teams to provide clients with accurate lead times, order updates, and delivery information
- Coordinate and manage incoming and outgoing correspondence, ensuring all communications are handled efficiently
- Maintain accurate filing systems, databases, and records in line with company procedures
- Support the broader team with general administrative duties including scheduling, reporting, and data entry
- Identify opportunities to improve administrative and sales support processes and procedures

WHAT YOU NEED

- Minimum 3 to 5 years of experience in an administrative, sales support, or customer service role
- Strong written and verbal communication skills with a professional and confident phone manner
- Proven experience with quoting, order processing, and managing customer enquiries end to end
- Experience using a CRM system and maintaining accurate customer records
- High level of organisational skills with the ability to manage multiple tasks and competing priorities
- Proficient in Microsoft Office Suite including Word, Excel, and Outlook
- Solid attention to detail and accuracy in all written correspondence and documentation




- Ability to work both independently and collaboratively within a small, close-knit team
- Experience in a manufacturing, construction, or industrial environment is highly regarded but not essential
- Professional, reliable, and discreet - our clients operate within sensitive and high-security environments

REQUIRED LICENCES & CERTIFICATIONS

ESSENTIAL

- Full working rights in Australia - candidates must hold the right to work in Australia on a permanent basis.
- Driver's Licence - A current and valid Victorian Driver's Licence is preferred for occasional business-related travel.

PREFERRED

- Certificate III or IV in Business Administration - Formal qualifications in business administration are highly regarded.
- Experience with industry-specific software or ERP systems - Prior experience with job management or ERP platforms is advantageous.

WORK HOURS

- Monday to Friday, 8:00 am - 4:30 pm (or as agreed)

REMUNERATION & ADVANTAGES

Competitive base salary + Superannuation (paid at the legislated rate)

Salary negotiable based on experience and qualifications

WHAT WE OFFER

- Permanent full-time opportunity with a market-leading Victorian manufacturer
- A varied and engaging role sitting across both administration and sales functions
- Supportive and friendly team environment
- Exposure to high-security, high-specification projects for correctional, healthcare, and critical infrastructure clients
- Opportunity for career development and progression within the business
- Employee Assistance Program (EAP)

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📌 Administrative / Sales Support Officer - FSFO (Dandenong)
🏢 Australian Workforce
📍 Dandenong