STORE MANAGER — POP MART

Lead a POP MART store | Global Pop-Culture Retail

Base salary circa $74,000 , with flexibility for the right candidate based on experience.

Join the POP MART Phenomenon

POP MART is a global pop-culture and designer-toy brand with 550 stores and 2,300 Robo Shops across 30 countries.

As we continue to expand across Australia and New Zealand, we're seeking an experienced, commercially minded and people-focused Store Manager to lead one of our growing retail locations.

This role is responsible for driving team performance, customer experience, operational excellence and commercial outcomes in a fast-paced retail workplace.

Why You'll Love Working at POP MART

- Work with products customers genuinely love — collectors, fans and families

- Weekly new releases keep every day exciting and fast-moving

- Clear career progression opportunities within a growing business

- Job security with a rapidly expanding global brand

- Monthly product incentives (post-probation)

- Monthly performance bonus

- Supportive, energetic and inclusive team culture

- Annual POP LAND (Beijing) pass
- A colourful, creative retail environment

What You'll Do

Lead & Develop the Team

- Recruit, coach and develop high-performing teams

- Create a positive, accountable and customer-focused culture

- Conduct regular performance and development conversations

- Support succession planning and talent development

Drive Commercial Results
- Deliver sales, wage and KPI targets

- Analyse store performance metrics and implement action plans

- Drive productivity, profitability and operational excellence

Lead Store Operations




- Manage inventory accuracy, deliveries and stock control

- Ensure compliance with company policies and procedures

- Maintain exceptional visual merchandising and presentation standards

- Lead successful execution of product launches and promotional campaigns

Champion Customer Experience
- Lead from the front during daily trade

- Deliver exceptional service standards

- Create memorable experiences for collectors, fans and customers

- Foster a customer-first culture throughout the store

Who You Are

- An experienced Store Manager from a high-volume retail environment
- A confident and engaging people leader

- Commercially focused with a proven track record of delivering results

- Skilled at coaching and developing teams

- Organised, resilient and adaptable

- Passionate about customer experience and operational excellence

Availability Requirements

- Flexible availability across all 7 days is required.

- Typical rosters include weekends, late-night trading and public holidays.

- We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.

- While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected.

- Availability throughout peak trading periods, including November to January, is essential.

How to Apply

Submit your application via our careers page

(if you are applying through a third-party job platform such as Seek, you will be automatically directed to our careers page)

Eligibility

- Full, permanent Australian working rights required

📌 Store Manager - PARRAMATTA
🏢 POP MART
📍 Parramatta