About the Role

We currently seek a highly analytical and customer‑focused professional to join our Customer & Market Compliance team as a Customer & Market Compliance Analyst for a 12‑month role. This role will coordinate regulatory activities, oversee IT system minor enhancement delivery, improve customer data and deliver actionable insights. This dynamic opportunity suits someone who thrives in a fast‑paced environment and enjoys working across data, systems, and stakeholders.

Key Responsibilities

- Analyse data, systems, processes and opportunities for compliance and customer improvements.
- Identify, coordinate, and oversee the end‑to‑end delivery of IT system minor enhancements to improve compliance and customer outcomes.
- Coordinate regulatory activities and processes to ensure adherence to compliance obligations, including risk management and business continuity planning.
- Perform customer data cleansing to drive customer data quality improvements.

Experience and Knowledge

- A relevant tertiary qualification in business, commerce, accounting, economics, statistics or equivalent practical experience is desirable.
- Strong analytical and critical thinking skills, with the ability to solve complex problems and work autonomously.
- Experience in business analysis, including facilitating workshops and gathering requirements.
- Experience and understanding of IT system enhancement processes.
- Experience or interest in Oracle SQL database and query writing.
- Proven ability to interpret data and translate insights into clear recommendations.
- Excellent communication and storytelling skills to influence stakeholders.
- Strong stakeholder engagement and interpersonal skills.




- Highly organised with the ability to manage competing priorities and deadlines.
- Customer‑focused mindset with a passion for improving customer outcomes.
- Highly desirable: knowledge of customer and electricity industry market systems including Salesforce, CIS O/V, SAP IS‑U and supporting electricity industry market systems.

Benefits

Hybrid work options, purchased leave, 15 weeks of gender‑neutral primary parental leave, health and wellbeing subsidiary, career development and planning opportunities, and exclusive discounts.

Work Location

Base location is flexible across our network depots/offices, with the need to travel to our Melbourne CBD based office regularly for operational requirements.

Diversity, Equity & Inclusion

We are committed to building a safe, inclusive, and supportive workplace where people of all genders, ethnicities, sexual orientations, abilities and ages are valued and empowered to do their best. Through our Diversity, Equity & Inclusion Strategy (DEI), Reconciliation Action Plans and initiatives like Women in Power and Sparkle, our LGBTQIA+ allies network, we’re working to create equal opportunities for all. We are proud to be a WORK180 Endorsed Employer for Women.

Equal Chance

We welcome applicants from all backgrounds and experiences, and strongly encourage First Peoples, women, people from the LGBTIQA community, culturally and racially marginalised people and people with disabilities to apply. We recognise how people from marginalised groups can face extra barriers and self‑select out of recruitment processes. With this in mind, we’re committed to making reasonable adjustments to ensure a positive, barrier‑free recruitment process.

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📌 Customer and Market Compliance Analyst (Melbourne)
🏢 CitiPower and Powercor
📍 Melbourne