You will work as a Claims Professional (Order Fulfillment Specialist) reporting to the Customer Service Manager ANZ. The role is responsible for the end‑to‑end management of customer claims, returns, and delivery discrepancies, ensuring timely resolution and maintaining strong relationships with internal stakeholders, carriers, and customers. Job Type: Temporary (Fixed Term).

Responsibilities

- Process and manage customer claims received through SAP workflow, ensuring accuracy and timely resolution in line with company policies and service level agreements.
- Action and respond to carrier non‑conformances, investigating root causes and coordinating with relevant parties to resolve issues and prevent recurrence.
- Action short delivery claims and customer collection requests, liaising with warehouse, transport, and customer service teams to ensure prompt resolution.
- Chair the weekly meeting with the warehouse Inventory team to review and progress open short deliveries and returns, driving accountability and timely closure of outstanding items.
- Close off incoming customer returns, ensuring all documentation is completed accurately and the returns tracker is updated in a timely manner.




- Respond to general claim queries from internal and external stakeholders, providing transparent and professional communication.

Qualifications

- Experience in a customer‑facing role within customer service, logistics or sales, with good knowledge of the total supply chain/order‑to‑cash process.
- Good numerical, analytical and logical reasoning skills.
- Proficiency in Microsoft Office applications.
- High‑level SAP competence.
- Strong attention to detail and organisational skills.
- Excellent written and verbal communication.
- Ability to manage multiple priorities and meet deadlines.
- Problem‑solving mindset with a focus on continuous improvement.
- A desire to drive your future and accelerate your career.
- No relocation support available.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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📌 Order Fulfillment Specialist (Melbourne)
🏢 Mondelez International
📍 Melbourne