The Fox Tan is an Australian brand that develops and manufactures a range of Australian Made sun care & self-tan products known and loved around the world.

Since launching in 2015, we have grown into one of the leading global brands in the tanning space, with customers and retail partners across Australia and internationally. As the business continues to grow, we are looking for a capable and motivated Administration & Operations Assistant to join our close-knit team.

We are a small, hands-on business where everyone plays an important part, supports one another and genuinely cares about doing things well.

About the Role

This role provides day-to-day support across the operations and administrative side of our business as a whole.

We are looking for someone who takes pride in their work, follows processes carefully and is happy to take ownership of their responsibilities. The right person won't just work through a list of tasks - they will take the time to understand how the business operates, use their initiative and look for better ways of doing things.

This is an on-site, part-time position based at our Hallam office and warehouse, conveniently located near the freeway. Flexible working hours are available. Immediate start preferable.

What You’ll Be Doing

- Responding to customer service enquiries via email and delivering a friendly, helpful customer experience
- Accurate order processing across our various sales channels
- Picking, packing and dispatching online and wholesale orders accurately and efficiently
- Completing daily checks across our various sales channels




- Booking couriers and preparing shipping labels
- Following up on delayed or undelivered orders, claims and credits
- Running stock-on-hand reports across multiple warehouse locations
- Preparing documentation and paperwork for purchase orders
- Assisting with data entry and operational reporting
- Identifying common customer enquiries or issues and suggesting areas for improvement
- Ordering office equipment and supplies when required
- Supporting the wider team with general administration and day-to-day operational tasks

What We Seek in a Successful Applicant:

This role would suit someone who is organised, dependable and enjoys being part of a small, cooperative team.

You Will Ideally Bring:

- Previous experience in administration, operations, customer service or e-commerce
- Strong attention to detail and a high level of accuracy
- Excellent organisational skills
- A warm and professional approach to customer service
- Confidence using Microsoft Office and Google Workspace
- The ability to learn recent systems and processes
- A proactive mindset and willingness to problem-solve
- A positive, reliable and can-do attitude
- The ability to work independently while also contributing to the wider team
- A genuine interest in understanding our products, customers and operations

Experience with e-commerce platforms, order processing or inventory systems would be highly regarded, but it is not essential. We care most about finding someone with the right attitude who is willing to learn.

If this sounds like the right role for you, we'd love to hear from you.

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📌 Administration & Operations Assistant (Williamstown)
🏢 The Fox Tan
📍 Williamstown