Level 2/3 Support Engineer | Canberra | $85,000 - $110,000 + Super (Depending on Experience)

Looking to step into a technical role where no two days are the same?

We're partnering with a well-established Managed Service Provider (MSP) that delivers IT solutions to a diverse range of Australian businesses. Due to continued growth, they're looking to add two experienced Level 2/3 Support Engineers to their Canberra team.

This is a hands-on technical role suited to someone who enjoys solving complex infrastructure issues, working across Microsoft technologies, and delivering exceptional customer service in a fast-paced MSP environment.

What's on Offer

- $85,000 - $110,000 + Super (depending on experience)
- Permanent full-time prospect
- Two Level 2/3 positions available
- Modern Microsoft-focused technology stack
- Exposure to a wide variety of client environments
- Ongoing training and professional development
- Collaborative and supportive technical team
- Stable business with genuine career progression opportunities
- Office-based role (5 days per week)

About the Role Working within a high-performing Service Delivery team, you'll provide Level 2/3 technical support across multiple client environments, taking ownership of escalated incidents through to resolution while maintaining exceptional customer service.

You'll be responsible for

- Providing Level 2/3 technical support across Microsoft infrastructure environments
- Managing escalated support tickets within agreed SLA timeframes
- Troubleshooting complex desktop, server and networking issues
- Supporting Microsoft 365, Intune and Windows Server environments
- Administering Azure cloud services
- Diagnosing internet connectivity issues and resolving network faults
- Installing, configuring and maintaining hardware and software
- Maintaining accurate documentation, ticket notes and technical procedures




- Escalating complex issues where required while keeping clients informed throughout the support process
- Collaborating closely with engineers and contributing to continuous service improvements

Technical Skills We're looking for experience across:

- Microsoft Intune
- Microsoft 365
- Microsoft Azure
- Windows Server administration
- Windows 10 & Windows 11
- Active Directory & Group Policy
- DNS, DHCP and TCP/IP networking
- VPNs and remote connectivity
- Microsoft Office applications
- Hardware deployment and troubleshooting
- Strong fault-finding and root cause analysis

Nice to Have

- 3+ years' experience within a Managed Service Provider (MSP)
- Experience with cybersecurity best practices and frameworks including NIST, Essential Eight or ISO 27001
- Experience supporting multiple client environments
- Exposure to backup, disaster recovery or endpoint security solutions

About You You'll be someone who enjoys solving technical problems, communicating with clients and taking ownership of issues from start to finish.

You'll ideally have

- 3+ years' experience in an MSP or similar technical support environment
- Australian Citizen OR PR Holder
- Excellent troubleshooting and analytical skills
- Outstanding customer service and communication skills
- Strong time management and prioritisation abilities
- A proactive approach to learning and continuous improvement
- The ability to work independently while contributing positively to a collaborative team

TO BE CONSIDERED…. Please apply online or email your CV directly to [email protected] .

For further information, call +61 485 860 659 . If unavailable, please leave a message, and you will receive a response.

By applying, you consent to your application being submitted to our client in relation to this vacancy only. You may also connect with me on LinkedIn: www.linkedin.com/in/adrianaortado.

📌 Support Engineer (Canberra)
🏢 Searchability®
📍 Canberra