PRIMARY PURPOSE OF THE ROLE

To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner. To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care.

KEY RESPONSIBILITIES

- General Administration: Answer the switchboard in a courteous and professional manner. Liaise with patients and their families in a compassionate manner. Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation. Responsible for petty cash dispersal and reconciliation. Responsible for maintaining the levels of and ordering general office supplies. Responsible for bookings and maintaining patient transport. Provides assistance with the quality improvement program. Responsible for holiday patient enquiries and coordination of holiday patient applications if required. Creates and maintains patient Newsletter. Other duties and responsibilities as assigned.
- Billing Administration: Admit and discharge patients within a centralized billing system. Ensure that all necessary forms for current patients are completed and correctly loaded into the centralized billing system. Conduct eligibility checks on all new patients with their Private Health Fund. Prepare invoices and credit notes in relation to revenue generation. Prepare and collate all required supporting documentation required to accompany invoices. Undertake banking procedures for all cheque and cash payments. Prepare and maintain an accurate record management system of all patient records. Prepare and maintain reconciliation records.
- Patient Service: Ensure cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure. Assist with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering.



Maintain stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic. Attend to re‑stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic. Manage the ordering of all stock and consumables for the operation of the clinic. Confirm delivery of stock and cross‑check inventory with documentation and forward monthly stock take to the Purchasing Officer. Maintain Clinical Manager database. Ensure routine collection and appropriate disposal of linen, rubbish and contaminated waste. Coordinate collection of blood samples by pathology lab, help spin blood before collection. Participate in Quality Assurance activities as required by the Dialysis Clinic Manager. Ensure/promote a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU‑28). Engage in internal and external in‑service activities to enhance / maintain skills and knowledge.

COMPETENCIES (ATTITUDE, SKILLS, TYPICAL QUALIFICATIONS & EXPERIENCE)

- Essential: 2 years’ experience in a similar role.
- Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice.
- Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
- Knowledge of Work Health and Safety as it relates to the role within the facility.
- Understanding of the Quality improvement process and risk management obligations.
- Demonstrated skills in food preparation and presentation.
- Office skills, including filing and answering telephone enquiries.
- Completion of a Patient Service Assistant Certificate or equivalent qualification.
- Computer competence in MS Office.
- Excellent Customer Service skills.
- Demonstrated commitment to quality improvement initiatives.
- Team player. Work with confidentiality, discretion and maturity.

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📌 Office Patient Assistant (Newcastle City Council)
🏢 Ch01 Che Fresenius Medical Care (Schweiz
📍 Newcastle City Council