Podium in Melbourne is hiring a Customer Success Manager - SMB to own onboarding for multi-location clients and drive ongoing success. You’ll work with Sales, Product, Marketing and Finance to address needs, reduce churn, and boost retention in a fast-growing local business ecosystem.
The ideal candidate has 1–3 years CX/CS experience with portfolio management, robust communication and problem-solving skills, and a customer-centric, adaptable mindset.