About the Role

Collaborate with the Professional Services team, Sales, and Customer Success to ensure seamless client onboarding, becoming a product expert and trusted advisor throughout the process.
Oversee the entire client onboarding process, including data uploads, working with creative assets, segmenting client data and analysing performance metrics, ensuring a seamless transition from sales to the Customer Success Manger
Adopts a Client-first approach, maintaining clear communication with clients via email, phone, and in-person, offering expert guidance on Dotdigital's products and services.
Manage project schedules, coordinating internal resources to meet deadlines while ensuring alignment with client expectations and project goals, and serving as the primary point of contact for any escalations during onboarding.
Utilise project management tools like Monday.com and Microsoft Dynamics CRM to accurately document and track client interactions and project progress.
Create and deliver comprehensive written materials, guides, and ongoing support to enhance customer understanding and effective usage of Dotdigital's offerings.

About You

3+ years experience in a client facing role in a digital workplace ideally onboarding clients or similar
Experience working in a multi channel digital role such as email, SMS and Whatsapp
Project Management experience and working with a project management tool is preferable




Experience working with international brands and stakeholders
Ability to work to tight deadlines with changing priorities
Ability to manage multiple projects simultaneously
Fantastic attention to detail – especially when working under time pressure
Proactive and confident, and able to build credible relationships with clients and their agencies
Be an expert Excel and PowerPoint user
Strong oral and written communication skills
Experience in script writing / debugging would be an advantage

Global Benefits

- Parental leave
- Extended Paid Sick leave
- Dotdigital Day
- Wellbeing Reward
- Wellbeing Days
- Loyalty reward

DEI Commitment

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.

Legal Statement

No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.

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📌 Digital Project Manager (City of Sydney)
🏢 Dotdigital
📍 City of Sydney