Job Description

We're seeking a customer-focused team player with experience in library circulation and who is confident in using the library systems. You'll have strong communication skills and the ability to support daily operations while guiding staff and volunteers.

No two days are the same - whether you're solving problems, helping someone access services, or improving the branch experience. If you thrive on variety, connection, and making a real impact, this is the role for you.

Hours Pattern

- Tuesday 8:00am to 5:00pm (Pay Week 1 only)
- Wednesday 8:15am to 5:00pm
- Thursday 9:15am to 6:00pm
- Friday 7:45am to 4:00pm
- Saturday 7:45am to 4:00pm
- RDO - Tuesday Pay Week 2
- Not Rostered on Monday & Sundays

What your day will look like

- Deliver high-quality customer service while supporting daily library operations and workflows
- Provide on-floor guidance to staff and volunteers, including task allocation and routine issue support
- Manage circulation services and associated admin tasks (loans, returns, transactions, records, reporting)
- Assist patrons with technology, equipment, and access to catalogue and eResources
- Support displays, promotions, and ensure compliance with procedures, WHS, and service standards

About the Candidate

- Demonstrated experience in a customer-facing library environment, with particular emphasis on library circulation.
- Demonstrated high level oral and written communications skills with exceptional customer service techniques and ability to effectively negotiate and solve problems.
- High level computer literacy in an automated setting, including use of library management systems, databases,



and customer service platforms.
- Demonstrated understanding of workplace health and safety requirements, including the ability to apply procedures, identify and address hazards, and promote safe practices within the library environment.
- Flexible, cooperative and adaptable team player with the ability to work with all library stakeholders and contribute to change initiatives.

What's nice to have

- Current First Aid and CPR certificate.
- Diploma (AQF Level 5) of Library and Information Science

We understand that not all candidates will meet every selection criterion. If you have the right approach and the ability to contribute effectively, we welcome your application.

Benefits of Working with Council

Work Environment

Committed to providing quality services to our community, we strongly support an inclusive and values driven culture, recognising your individual skills, knowledge and talent. As part of this we have implemented our Leadership Development Program, Boss to Coach.

We also create innovative solutions to labour shortages through our TEMPO program which has been recognised by our HR peers nationally in 2022, as well as winning the LGMA 2023 Excellence in Innovation award. Click to review our Employee Value Proposition.

What we Offer

- Values based culture
- Employee discount shopping program
- Professional development
- Flexible working arrangements including work from home
- Study assistance program
- Novated leasing
- 24/7 access to Employee Assistance Program
- Paid maternity and paternity leave
- Paid emergency services leave
- Uniform subsidy
- Years of service rewards

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📌 Senior Library Assistant (Hervey Bay)
🏢 Fraser Coast
📍 Hervey Bay