EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Brisbane, Sydney or Melbourne, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Looking for your next leadership opportunity while making a meaningful difference? Join EML and lead a passionate team dedicated to delivering exceptional outcomes for customers navigating superannuation and life insurance claims.

The Team Leader role plays a key part in the success of EML's Superannuation business by leading, coaching and developing a high-performing team of Case Managers.



As part of the leadership team, you will be responsible for driving team performance, delivering an exceptional customer experience and ensuring quality outcomes for customers, clients and stakeholders.

This position involves leading the day-to-day operations of the team, managing workflow, monitoring performance and providing ongoing coaching and development. You'll also use your technical expertise in superannuation and life insurance claims to support complex matters, identify opportunities for continuous improvement and contribute to the achievement of business objectives.

This is a full time, permanent position and can be based in our Brisbane, Sydney or Melbourne office.

Your Responsibilities

- Lead, coach and develop a team of Case Managers to achieve performance, quality and customer experience outcomes.
- Oversee team p

📌 Team Leader (City of Sydney)
🏢 EML Group
📍 City of Sydney