Location: Guildford, WA, AU

Lead with Passion - Technical Services Manager

Reporting to the Group Manager - Client Solutions, the Technical Services Manager will join our Client Solutions team on a full time basis in our South Guildford Service Centre. This influential leadership role offers the opportunity to lead a highly skilled team of technical specialists while driving exceptional customer outcomes across our business. Working closely with customers, internal stakeholders, and Caterpillar partners, you will play a pivotal role in solving complex challenges, shaping continuous improvement initiatives, and developing a high-performing team culture built on collaboration, innovation, and growth.

Department Overview: Client Solutions - Technical Services

Act as a liaison between the dealership and Caterpillar on product issues, contributing to interim and permanent containment actions.

Roster -

5 Days, Mon - Fri 8.5 Hrs/Day (Including Meal Break)

What You’ll Do:

- Lead and empower a team of technical specialists,



fostering a culture of collaboration, knowledge sharing, continuous learning, and professional growth.
- Champion exceptional customer outcomes by guiding the timely resolution of complex equipment and product challenges across the business.
- Serve as a trusted partner and key connection point between WesTrac, Caterpillar, and customers to drive effective solutions and long-term product improvements.
- Provide strategic technical leadership and coaching, supporting teams to navigate complex issues and deliver high-quality technical support.
- Drive innovation and continuous improvement by leveraging data, technology, and emerging insights to enhance technical support processes and customer value.
- Build strong, influential relationships across the organisation and industry, working collaboratively to improve product performance and create posit

📌 Technical Service Manager (City of Swan)
🏢 WesTrac Cat
📍 City of Swan