GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time.

Use your plumbing knowledge in a Monday-to-Friday role

At GWA Group, home to Caroma, Methven, Clark and Dorf, we're looking for someone with a solid understanding of plumbing products, systems and the trade - whether that knowledge comes from working on the tools, behind a trade counter, in a merchant branch, or in a technical or sales support role.

This role is often the first point of contact when plumbers, contractors and merchants need technical advice, troubleshooting support or product guidance. You'll use your product knowledge every day while building a long-term career with one of Australia's most recognised bathroom and kitchen businesses.

What you'll be doing

Taking calls and emails from plumbers, merchants and customers

Providing technical advice and product support across our range

Diagnosing product issues and helping find practical solutions

Managing enquiries through to resolution

Recording information accurately in our systems

Working closely with Customer Service, Sales and Product teams

Identifying opportunities to improve how we support customers

What we're looking for

Solid knowledge of plumbing products and systems - however you've gained it

Experience working within the plumbing industry in any capacity





Comfortable speaking with tradespeople and customers over the phone

Good problem-solving skills

Ability to manage multiple enquiries at once

Confidence using computer systems and technology

You may currently be

Working at a plumbing merchant such as Reece, Tradelink, Plumbers Co-op, Plumbing Plus or similar In a trade counter, internal sales or customer support role within the plumbing or building products industry A plumber or apprentice looking to move off the tools into a Monday-to-Friday role

Working in technical support, product support or warranty for a plumbing or building products business

Looking for a role where your plumbing product knowledge is genuinely valued

Why join GWA?

Work with iconic brands including Caroma, & Methven

Monday to Friday role — no weekends, no tools

Use your trade and product knowledge in a professional environment

Learn from an experienced technical team

Career opportunities across Technical Services and Sales

Product discounts

Hybrid working model — Prestons based. Parking on site.

Ready for something different?

If you have a solid understanding of plumbing products and enjoy helping people solve problems, we'd love to hear from you — whether your background is from the trade, a merchant, a supplier or a support role.

Ready to apply? Great! Just click the apply button to build your career with us!

Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies for this position.

📌 Technical Support Specialist (Plumbing) (Sydney)
🏢 GWA Group
📍 Sydney