Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice.

We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Help shape Australia's response to scams and protect consumers nationwide.

Scams are one of the fastest-growing threats facing Australians. At AFCA, we're playing a critical role in delivering the new Scams External Dispute Resolution (EDR) Program under the Scams Prevention Framework (SPF) and we're seeking a highly experienced Telecommunications Industry Lead to help shape this important work.





This is a rare chance for a telecommunications expert to influence how industries, regulators and consumer protection bodies work together to prevent harm, resolve disputes fairly, and strengthen Australia's resilience against scams.

Why this role matters

Telecommunications channels sit at the centre of many scam activities, from SMS phishing and voice spoofing to SIM swapping and emerging technologies. As the Telecommunications Industry Lead, you'll provide the specialist expertise that helps AFCA design and implement an effective dispute resolution framework that addresses these risks and delivers better outcomes for consumers.

You will work across industry sectors, government, regulators, consumer groups and internal stakeholders to ensure telecommunications considerations are embedded into AFCA's approach to scam-related complaints and dispute resolution.

📌 Telecommunications Industry Lead, Scams (City of Sydney)
🏢 Australian Financial Complaints Authority
📍 City of Sydney