Job Description

Griffith University is seeking a proactive and highly organised Administration Support Officer to join our Campus Life Facilities Management team on the Gold Coast campus.

This is a diverse and rapid-paced role supporting the day-to-day operations of Facilities Management, working closely with facilities staff, contractors, students, researchers and university stakeholders. You'll play an important part in keeping campus operations running smoothly through administrative coordination, customer service and operational support.

As a key member of our team, you will:

- Provide administrative support across a broad range of Facilities Management activities.
- Coordinate building access and physical key management processes.
- Support meeting and event coordination, venue bookings and staff onboarding activities.
- Manage shared inboxes and respond to customer enquiries through the ServiceNow portal.
- Prepare reports, presentations, spreadsheets and other business documentation.
- Maintain databases, registers and information management systems.
- Process purchase requisitions and procurement card transactions in line with University procedures.
- Assist with the coordination of minor works, security/access requests and operational projects.
- Contribute to a positive customer experience through timely and professional support.

About the Employer

Every institution values excellence. What matters most is why.

Griffith was created to be a different type of university. You'll find we're about leading research, academic excellence, and the transformative power of education.



But what sets us apart is why those things matter and how you'll achieve them.

Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence.

About the Candidate

- Demonstrated experience in an administrative, business support or customer service role.
- Advanced proficiency in Microsoft Office applications, particularly Excel, Outlook, Word and Teams, with the ability to prepare reports, analyze information, manage data and produce high-quality documentation.
- Strong organisational skills, attention to detail and the ability to manage competing priorities in a busy operational setting.
- Well‑developed written and verbal communication skills, with a customer-focused approach to stakeholder engagement.
- Experience maintaining records, databases, registers and administrative systems with a high level of accuracy.
- Demonstrated ability to quickly learn and effectively use corporate systems, online platforms and business applications.
- Experience with Computerised Maintenance Management Systems (CMMS), facilities management systems, asset management systems or work order management platforms would be highly regarded.




- Experience supporting facilities management, property, maintenance, operational or service‑based teams would be advantageous.
- Relevant tertiary qualifications and/or equivalent experience in administration, business support or a related field.

Work Environment

- Parental leave
- Salary packaging
- Work from home - This is a full-time fixed-term opportunity until 13th February 2027 at Gold Coast campus. As Griffith is a multi-site university you may be required to work across other locations.
- Griffith University's campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.
- HEW 4 Salary – Base range – $76,126.29 – $80,321.54 + 17% superannuation. Full package range $89,067.75 – $93,976.19.
- Wide range of Learning and Development opportunities.
- Mix of on campus and work from home options available and a supportive work environment.
- Salary packaging options and corporate health discounts.
- Generous leave entitlements including paid parental leave and leave loading.
- Support with future learning opportunities through our educational staff assistance scheme.
- Opportunities for internal mobility.
- Health Safety and Wellbeing initiatives - on campus gym facilities.

At Griffith, we're committed to providing a safe and inclusive environment for all - whoever you are and wherever you're from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

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📌 Administration Support Officer (City of Gold Coast)
🏢 Everi Pty
📍 City of Gold Coast