Technical problem-solving | Customer solutions | Product support

Company Overview.

MGI is an Australian-founded and owned company and a global leader in electric golf buggies.

Since 1993, we have built a strong reputation for innovation, quality and customer service, developing premium products that help golfers enjoy the game they love.

We are looking for a practical, customer-focused problem solver to join our Service Centre team in Nunawading.

About the role:

This is not a traditional customer service role. As our After Sales & Technical Support you will take ownership of service enquiries, investigate technical and mechanical issues, support customers and service centres, and find practical solutions that work for everyone involved.

You will also build strong product knowledge and use logical troubleshooting to help diagnose faults, identify spare-parts requirements and determine the best repair or warranty pathway. Your ability to listen, remain calm, ask the right questions and work towards a fair and commercially appropriate outcome will be essential.

The day-to-day will involve:

Delivering professional and solutions-focused support by phone, Zendesk and in person.

Investigating service, warranty and product concerns to identify the underlying cause.

Diagnosing mechanical and technical issues using structured questioning, product knowledge, photos, videos and service history.

Clearly explaining technical information, warranty decisions and next steps.

Recognising when an issue needs to be escalated and providing a clear summary and recommended solution.

Maintaining accurate customer, product, serial-number and service records.

Supporting service invoicing, spare-parts replenishment and other Service Centre administration.

Proactively building your product,



technical and warranty knowledge.

Identifying recurring issues and suggest improvements to service processes, technical resources and customer communication.

What you’ll bring to the role:

Strong customer service experience, ideally involving technical, mechanical or spare-parts enquiries.

Demonstrated problem-solving and sound judgement.

Confidence in handling complaints and difficult conversations.

A logical, mechanical or technical mindset.

Strong written and verbal communication skills.

High attention to detail when working with product models, serial numbers, parts and warranty information.

The ability to manage competing priorities in a fast-paced workplace.

A collaborative approach and the ability to build effective relationships with customers, service centres and internal teams.

Experience using CRM, ticketing or service-management systems would be advantageous. (Training in MGI products, Sage and Zendesk will be provided.)

Experience using AI tools and contributing to the development, testing and improvement of in-house AI solutions to support customer service, technical troubleshooting and operational efficiency.

We are looking for someone who:

Takes ownership of customer and service-centre enquiries from initial contact through to resolution.

Approaches issues with curiosity and asks questions before reaching conclusions.





Remains calm and constructive when customers or stakeholders may elevate.

Focuses on what can be done rather than only identifying barriers.

Looks for fair, practical and commercially appropriate outcomes.

Follows through on commitments and keeps people informed.

Learns from feedback, mistakes and previous service cases.

Actively builds technical and product knowledge.

We love our team, and you will too! We are a passionate, friendly and collaborative bunch.

We love to celebrate our employees. Birthdays and anniversaries, any opportunity to get together for team lunches or morning tea.

We value our staff and are committed to their professional growth and development. The better you become, the better we become.

We take care of each other. Beyond tea and coffee, fresh fruit supplies, MGI is proud to have an EAP in place, for when times when you need more than a sympathetic ear.

Local Eastern Suburbs location, with free onsite parking, modern office space & facilities, and so much more!

Is this the right role for you?

You will join a supportive and knowledgeable team within an established Australian company operating in a growing global industry.

This role offers the opportunity to:

Develop valuable technical and product knowledge.

Build your capability in troubleshooting and customer resolution.

Work across a broad range of customer, service and operational matters.

Contribute ideas that improve the customer and service-centre experience.

Become an important part of a team that takes pride in helping customers get back on the golf course.

If you are a practical problem solver who enjoys understanding how products work, helping customers and finding solutions to challenging issues, we would love to hear from you.

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📌 After Sales & Technical Support (Williamstown)
🏢 MGI Golf
📍 Williamstown