What will I be doing?
Working closely with the Night Manager, you will play a key role in ensuring the smooth overnight operation of the hotel while delivering exceptional guest experiences, maintaining accurate financial reporting, and supporting overnight room service operations. You will be instrumental in ensuring our guests enjoy their stay and will be responsible for:

Deliver outstanding guest service throughout the night shift

Conduct guest check-ins and check-outs efficiently and professionally

Complete the nightly audit process and reconcile daily transactions accurately

Prepare overnight reports and ensure financial records are balanced and compliant

Respond to guest enquiries, requests and concerns in a timely and skilled manner

Work closely with the Night Manager to ensure smooth overnight hotel operations

Monitor hotel safety and security procedures during the overnight period

Prepare, deliver and collect overnight room service orders in accordance with hotel standards

Assist with overnight administrative and operational tasks as required

Maintain current knowledge of daily VIP movements, hotel products, services, pricing and special promotional offers

Support other departments where necessary to ensure a seamless guest experience

What are we looking for?

Have a friendly, bubbly and positive demeanor with a positive, guest-focused attitude

Have excellent personal presentation and communication skills





Radiate a passion for delivering exceptional levels of customer service

Strong attention to detail and accuracy, particularly when handling financial transactions

Adapt to learning new computer systems with ease

Ability to work on your own and as part of a team

Strong problem-solving and decision-making abilities

Flexibility to work overnight shifts, weekends and public holidays

What will it be like to work for Hilton?
At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. In 2025, Hilton ranked #1 across all industries by the Great Place to Work Institute in Australia and Worldwide. At Hilton, you can also look forward to receiving:

Competitive hourly rates:
$31.22 on weekdays between 7pm-midnight,
$32.71 on weekdays between midnight -7am,
$35.31 on Saturday,
$49.44 on Sunday,
$70.62 on Public Holidays.

Uniform laundered by the hotel

Team Meals provided on each shift

Worldwide travel discounts at unbelievable rates for you and your friends and family

25% off Food & Beverage in the hotel

Leadership training programs created in conjunction with Harvard Business School, to help further your career development

Employee Assistant Program & Mental Health Program

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📌 Overnight Front Office All Rounder (Melbourne)
🏢 Doubletree by Hilton
📍 Melbourne