The Production & Client Support Coordinator supports the day-to-day delivery of promotional merchandise, uniform repeat orders, and card-printing jobs.

Working closely with senior team members and suppliers, this role assists in coordinating production tasks, maintaining accurate job records, and ensuring a smooth client experience. The position is ideal for someone early in their career who is highly organised, detail-oriented, and keen to develop within a production and client service environment.

Key Responsibilities

1. Client Support & Communication

Assist in responding to client enquiries across merchandise, uniforms, and card-production jobs.

Support the team in managing inbound website enquiries and allocating them to the appropriate staff member.

Help gather client requirements, confirm artwork files, and follow up on proof approvals.

Provide regular updates to clients regarding order progress and delivery timelines.

Maintain accurate records of client communications in internal systems.

2. Production Coordination Support

Prepare basic production instructions using approved templates and guidance from senior team members.

Request supplier quotes and assist in placing orders once approved.

Track production timelines and flag potential delays to senior staff.

Assist with proof coordination and ensure approvals are recorded correctly.

Help organise deliveries and confirm dispatch details.

Update job status notes in CRM or production systems.

3. Card Production Assistance

Support daily and/or weekly card-production batches (ID cards, membership cards, promotional cards).

Assist with file preparation, template checks, and basic quality control.

Work alongside other team members to ensure jobs are queued correctly.





Monitor consumable stock levels (cards, ribbons, laminates) and report when reordering is required.

Escalate technical or production issues to senior team members.

4. Workflow & Administrative Support

Help maintain the production planner with incoming jobs and deadlines.

Follow up on outstanding approvals or supplier confirmations.

Maintain organised job folders, documentation, and proof logs.

Assist with uniform repeat orders and basic stock checks.

Support general administrative tasks related to quoting, pricing comparisons, and order processing.

Success Measures

Accurate job data entry and documentation.

Timely follow-up on approvals and supplier communications.

Minimal errors in proofs, order details, and production instructions.

Positive client interactions and responsive communication.

Solid teamwork and reliable support of senior staff.

Skills, Knowledge & Experience

Required

1-2 years of experience in administration, customer service, or a coordination role (production or print experience desirable but not essential).

Strong organisational skills and attention to detail.

Clear written and verbal communication skills.

Ability to manage multiple tasks and follow structured processes.

Comfortable working in a fast-paced team environment.

Preferred

Exposure to promotional merchandise, uniforms, or print production.

Familiarity with CRM systems or job-tracking tools.

Basic understanding of artwork files (PDFs, proofs, templates) is advantageous.

Personal Attributes

Eager to learn and develop production knowledge.

Reliable and process driven.

Positive and team oriented.

Comfortable asking questions and seeking guidance when needed.

Customer-focused with a helpful attitude.

#J-18808-Ljbffr

📌 Production & Client Support Coordinator (Melbourne)
🏢 Latern Enterprises
📍 Melbourne