Care Partner - Support at Home Program/HCP

Help older Australians get the most from their care

Elka Home Care supports older Australians to live safely, independently and confidently in their own homes.

We are looking for an experienced Care Partner to take ownership of a portfolio of Support at Home clients. You will be the trusted link between each client, their family, our service team and external providers.

This is a client portfolio and case-management position—it does not involve providing hands-on personal care.

About the role

As a Care Partner, you will manage the client relationship from onboarding through to ongoing service delivery, care-plan reviews and changing care needs.

Success in this role means your clients feel known and supported, their services run reliably, their care plans remain current and their available funding is managed responsibly.

Your responsibilities will include:

- Managing your own portfolio of Support at Home clients
- Completing client onboarding, assessments, service agreements and support plans
- Building trusted relationships with clients, families and representatives
- Coordinating support workers, allied health professionals and other service providers
- Conducting regular reviews and client home visits
- Monitoring client budgets, expenditure and service utilisation
- Helping clients understand their funding, services and statements
- Identifying underutilisation, changing needs and opportunities to improve client outcomes
- Responding promptly to service issues, incidents, feedback and complaints
- Maintaining accurate case notes, care plans and client records
- Working closely with rostering, intake, finance, clinical and service-delivery teams
- Supporting client retention and continuity of care




- Ensuring services meet Elka's policies, safeguarding requirements and relevant aged care standards

About you

You are organised, responsive and comfortable taking ownership. You can build genuine relationships while also managing budgets, documentation, deadlines and competing priorities.

You will ideally have:

- At least 12 months' experience in home care case management, care coordination or a similar client portfolio role
- Practical knowledge of Home Care Packages or the Support at Home program
- Experience completing assessments, support plans and regular client reviews
- Confidence managing client funding, budgets and service utilisation
- Strong communication and relationship-management skills
- Positive judgement and the ability to resolve issues calmly and professionally
- Excellent organisation, documentation and time-management skills
- Confidence using care-management systems, CRMs and Microsoft Office
- A relevant qualification in community services, aged care, nursing, allied health or a related discipline
- Ability to work autonomously and as part of a team
- Enjoy a fast paced decision making environment
- A current National Police Check
- A valid Australian driver's licence and reliable vehicle

Why join Elka Home Care?

- Manage your own portfolio and make a visible difference for your clients
- Join a growing organisation with genuine career-development opportunities
- Work with a supportive local team in Port Melbourne
- Enjoy a full-time Monday-to-Friday position
- Receive ongoing training and professional development
- Help shape how Elka delivers a better Support at Home experience

Elka Home Care welcomes applicants from all backgrounds and is committed to creating a safe, respectful and inclusive workplace.

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📌 Care Partner - Support at Home (Victoria)
🏢 H1 Group
📍 Victoria