Be part of our growing team! We’re looking for Senior Service Desk Technicians to play a part in delivering Kinetic IT’s award-winning customer service. You will be the first point of contact for some of Western Australia’s most critical workers seeking assistance over the phone or via email.

Responsibilities

- Actioning IT incidents and service requests via phone, email, or onsite support
- Providing prompt, solution-focused technical assistance and prioritising tasks as they arise
- Documenting and updating knowledge articles, work instructions, and procedures related to ICT services
- Logging activity into the ticketing system and liaising with the broader support team for analysis or escalation
- Providing VIP customer Service support

Qualifications

- Experience in an IT help desk or service desk environment
- A strong customer-first mindset with the ability to communicate clearly and empathetically
- Familiarity with ticketing systems (e.g. ServiceNow) and remote support tools
- The ability to work both independently and collaboratively in a team setting
- Strong time management skills with a knack for prioritising tasks in a dynamic environment




- A willingness to continuously learn and adapt in a fast-paced environment

Benefits

- Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
- Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
- Flex your work – Hybrid options, flexible schedule, mobility and part‑time roles (customer needs permitting).
- Celebrate together – Social events, cultural celebrations, end‑of‑year functions and more.
- Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
- Other Perks – Access to our employee discounts platform, discounted gym membership and more.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran‑friendly employer.

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📌 Senior Service Desk Technician (Western Australia)
🏢 Kinetic IT
📍 Western Australia