Lead and empower individuals to navigate complex support systems, achieve meaningful outcomes, and build greater independence and quality of life.

If you are an experiencedSenior RosteringCoordinator who is passionate about empowering participants and creating positive outcomes,we'dlove to hear from you.

The Lumiere Foundation is a Not for Profit (NFP) organisation supporting people experiencing disadvantage, trauma, and complex life challenges. We partner with community service organisations to provide skilled staff to disability and Out-of-Home Care services, helping people stay safe, supported, and connected.

Every person in our organisation plays a role in delivering consistent, high-quality services,whether supporting participants directly or working behind the scenes. At Lumiere Foundation, your work creates real change, for a brighter tomorrow.

About Our Partner – Interactive Community Care (ICCare)

Interactive Community Care (ICCare) wasestablishedin 2010 as a specialist provider in the Community Services Sector and has proudly supported people across NSW for more than a decade.

As a multidisciplinary community care organisation,ICCaredelivers out-of-home care, crisis support, and disability services across the Hunter, Central Coast, Sydney, Mid-North Coast, and Western NSW regions.ICCareis committed to meeting the complex care needs of children, adolescents, and adults.

About the Role

As our Senior Rostering Coordinator,you'lllead the strategic and operational management of workforce scheduling across our OOHC and NDIS programs, as a part of the rostering team. This senior role ensures rostering practices are compliant with the SCHADS Award, optimised for workforce utilisation, and responsive to the real-world needs of both our clients and the dedicated staff who support them. This role isbased in office in Seven Hills, Sydney.

In This Role, You Will

- Strategic Scheduling:Develop andoptimiserosters using MYP,



ensuring alignment with client plans, staff capacity, and compliance standards.
- Real-Time Coordination:Manage shift changes due to sick leave, cancellations, and emergencies, ensuring seamless service delivery.
- Compliance Oversight:Monitorqualifications, fatigue risks, and shift caps. Ensure all rostering practices meet SCHADS Award,NDISand OOHC regulatory standards.
- Risk Escalation:Identifyand elevate risks related to under- or over-staffing, overtime exposure, and service gaps to relevant stakeholders, ensuring proactive resolution and continuity of care.
- Quoting &LabourCosting;:Accountable for preparing service delivery quotes, ensuringaccuratelabourassumptions, SCHADS alignment, and efficient rostering within funding limits.
- Margin & Cost Control:Identifyand mitigatelabourcost and margin risks through disciplined roster and cost analysis in conjunction with operations and finance teams.
- Team Leadership:Mentor junior rostering staff and lead rostering-related meetings. Foster a culture of accuracy, responsiveness, and continuous improvement.
- Stakeholder Engagement:Liaise with People & Culture, Finance, Compliance, and Service Delivery teams to support workforce planning, service standards, and operational transparency

WhatYou’llBring

- Proven experience in rostering or workforce coordination (minimum 5 years), ideally within NDIS, OOHC, or community services.
- Relevant qualifications, including a Degree in Finance, Business, or a related field, and Certificate III or IV in Community Services.




- Strong understanding of the SCHADS Award, with practical experience applying fatigue management, shift entitlements, and compliance standards.
- Hands-on experience with workforce planning, service delivery coordination, and compliance auditing—especially in environments with 24-hour rotating rosters.
- Advancedproficiencyin rostering systems, particularly MYP, or similar platforms such asShiftcare,FlowLogic, orCarelink.
- Labourcosting experience isadvantageous.
- Tech-savvy andorganised, with solid skills in HRIS platforms and Microsoft 365 (Excel, Teams, Outlook, Word).
- Excellent communication and interpersonal skills, with the ability to influence, collaborate, and build trust across teams.
- High attention to detail, strong time management, and adaptability in a fast-paced, service-driven setting.
- Full Australian working rights
- Current National Police Check
- Current First Aid Certificate
- NSW WorkingWithChildren Check (WWCC)
- NDIS Worker Screening Check
- Unrestricted NSW Driver Licence
- Access to a reliable, insured, and roadworthy vehicle

What We Offer

- Competitive salarySCHADS award level4–5,$92,286-$105,570annual basesalary(depending on experience)plus super,plusadditionalincome from on-call shifts, plusoptionalsalary packaging.
- Increase your take-home paywith salary packaging of up to $15,900 pre-tax each year.
- Save on lifestyle expensesusing up to $2,650 pre-tax for meals, entertainment, and holiday accommodation.
- Free confidential counsellingfor you and your family viaEmployeeAssistance Program.
- Purpose-drivenwork,makea direct impact on people facingreal challenges.
- Supportive teamwith opportunities to grow your skills andleadership.

Lumiere Foundation is committed to creating a diverse, inclusive, and safe workplace where everyone is treated with dignity and respect.

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📌 Senior Rostering Coordinator (NDIS) (Blacktown)
🏢 Lumiere Foundation
📍 Blacktown