Job Purpose

Job Summary

Contract type

Permanent - St Giles Hospice Shops

Location

Whittington / Sutton Coldfield

Hours

Part time – Variety of hours available – to be discussed at interview

Annual salary

Starting at £48,477.36 per annum with the ability to progress to £55,707.67, pro-rata. Plus, weekend and Bank Holiday enhancements where applicable The Triage Facilitator will lead the specialist clinical telephone triage service for unplanned and virtual ward community palliative care referrals across the Staffordshire St Giles Hospice catchment area. The service currently operates seven days a week between 08:00 and 20:00, with phase two extending provision to 24 hours a day, seven days a week.

The role will provide clinical triage leadership, supporting the management of complex care pathways, contributing to audit and service development, and providing staff supervision in line with organisational and professional standards.

The post holder will work with an advanced level of autonomy, making complex clinical decisions, undertaking comprehensive diagnostic assessment where required, and prescribing independently within their professional scope of practice.

The role will include oversight of the triage team, support rota management and service flow, and providing clinical supervision, mentorship and guidance to Band 6 colleagues and other members of the wider multip rofessional team as appropriate.

Referrals may be received from 111/999, GPs, allied health professionals, community, hospice, acute and virtual ward teams, as well as directly from patients, families and carers. Calls may relate to patients already known to St Giles Hospice or to individuals who have palliative / end of life care needs but are not known to the organisation or specialist services.

Working autonomously and in collaboration with internal colleagues, along with other community, primary care, acute and virtual ward colleagues, the post holder will support rapid assessment, clinical decision-making,



prescribing or referrals where appropriate. Demonstration of transparent communication with the multiprofessional team, accurate clinical record keeping, and secure escalation of clinical risk, support to junior staff members and coordination of service flow is required.

Knowledge and Experience

Essential

- Adult Registered Nurse/relevant HCP qualification
- Health Assessment qualification
- Non-medical prescriber
- Educated to degree level

· Evidence of level 7 studies (or working towards)

· Experience in palliative care

Knowledge of

- Specialist Palliative Care and end of life care
- Community working and services

Desirable

- Palliative Care/end of life care qualifications
- Clinical Supervision

. Data collection
- Clinical Governance

. Teaching Skills
- Clinical assessment
- IT Literate
- Clinical Audit

· Health and Safety

What we offer

Benefits
- 27 days holiday plus bank holidays (Pro-rata for part time employees)
- Group pension scheme, matching contributions of up to 8%
- Life assurance scheme, up to the state pension age
- Enhanced maternity and paternity benefits
- Enhanced sick pay, rising with service
- Access to blue light and charity worker discounts

Health & Wellbeing

- The Hub Wellness Support
- Eligibility for flu vaccine
- Employee Assistance Programme
- Access to Mental Health First Aiders
- Cycle to work scheme

Professional Development

All staff complete a comprehensive induction programme which includes statutory and mandatory e-learning as well as training that is tailored to the individual’s need.



All staff and volunteers should also attend an induction day.

Regular training and personal development opportunities, with internal career progression being a focal point of team growth.

Just so you know

· This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

Declaration

1) I confirm that the above information is complete and correct and that any untrue or misleading information will give St Giles Hospice the right to terminate any contract of employment offered.

- I agree that St Giles Hospice may reserve the right to require me to undergo a medical examination. In addition, I agree that this information may be retained in my personal file during my employment and for six years thereafter and understand that information will be processed in accordance with the Data Protection Act (2018).
- I agree that should I be successful in this application, an application will be made to the Disclosure & Barring Service/Criminal Justice Information Service (Scotland) for Disclosure. I understand that should the disclosure not be to the satisfaction of the hospice any offer of employment may be withdrawn or my employment terminated.

We make every subject of a DBS check aware of the existence of the Code of Practice and make a copy available on request

Prospective employees will be advised that a criminal record will not automatically exclude them from being appointed.

Information provided by you on this form will be filed for six months and then destroyed if you are not successful.

📌 Triage Facilitator - Rapid Response Service (Prescriber) (Australia)
🏢 St Giles Hospice | ??
📍 Australia