Harbour City Family Practice is seeking a Medical Receptionist to join our team on a casual basis. This is an essential frontline position that plays a vital role in delivering exceptional patient experiences and supporting the smooth operation of our medical practice in Gladstone, QLD. As a Medical Receptionist, you will be the first point of contact for patients, managing appointments, enquiries and administrative tasks that directly impact patient satisfaction and clinical efficiency. This role is fundamental to maintaining the professional standards and welcoming environment our practice is known for.

What you'll be doing

Greeting patients with professionalism and warmth, ensuring they feel welcome and valued

Managing appointment scheduling, cancellations and rescheduling using practice management systems

Handling patient enquiries via phone, email and face-to-face interactions with accuracy and courtesy

Processing patient registrations and maintaining accurate medical records and administrative documentation

Collecting patient fees, processing payments and managing cash handling procedures securely

Coordinating with clinical staff to ensure patients are prepared for appointments and consultations

Managing waiting room operations and maintaining a clean, organised and skilled environment

Responding to patient concerns and complaints with empathy, escalating issues appropriately when necessary

Performing general administrative duties including filing, data entry and correspondence

Supporting the practice with additional duties as required to ensure efficient operations

What we're looking for

Previous experience working as a medical receptionist or in a similar healthcare administrative role

Strong proficiency with medical practice management software and general computer applications

Excellent communication skills, both verbal and written,



with the ability to interact professionally with diverse patients and staff members

Well-developed organisational skills with the ability to prioritise multiple tasks in a fast-paced environment

Demonstrated customer service excellence and a genuine commitment to patient care and satisfaction

Ability to handle sensitive and confidential information with discretion and in compliance with privacy regulations

Professional telephone etiquette and strong interpersonal skills

Reliability and flexibility, with the ability to work varied casual shifts as required

Current knowledge of privacy legislation, particularly the Australian Privacy Act and Health Records Act, is highly desirable

Certification in healthcare administration or medical reception is preferred but not essential

What we offer

- you will benefit from competitive hourly rates and the flexibility of casual work arrangements.
- We prioritise the professional development of our staff and are happy to provide training and support to enhance your skills and knowledge.
- You will join a dedicated healthcare team that values your contribution and recognises the importance of the receptionist role in delivering quality patient care.
- We maintain a respectful, inclusive workplace environment where every team member is appreciated and supported.

About us

We are a dedicated healthcare provider committed to delivering high-quality medical services to the Gladstone community. We pride ourselves on maintaining professional excellence, patient-centred care and a collaborative team environment. Our practice is built on the values of integrity, compassion and continuous improvement, ensuring that every patient receives the care and attention they deserve. We are an established provider trusted by our community and are proud of the positive relationships we build with our patients every day.

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📌 Medical Receptionist (Gladstone)
🏢 Prime Medical Holdings
📍 Gladstone