CIM is a world-leading AI company transforming a multi-trillion-dollar global industry — the built environment. Most commercial buildings are still run using slow reports and disconnected systems. Our AI platform changes that. We turn complex building data into daily operational action — helping building owners and engineering partners optimise performance across entire portfolios.
The Role
We’re looking for a Customer Success Manager with robust HVAC or building services experience to lead portfolios of complex commercial buildings. This is not a traditional SaaS customer success role. You’ll still be using your engineering expertise every day — analysing system behaviour, guiding operational decisions, and helping customers improve how their buildings actually run. It’s a technical leadership role where you’ll guide how customers use CIM’s platform to improve building performance across their portfolios. You’ll work closely with operations teams, engineering partners, and internal Customer Success Engineers to ensure issues don’t just get detected — they get owned, actioned, and resolved.
You’ll combine technical credibility, portfolio leadership, and trusted customer relationships to deliver measurable improvements in building performance.
What You’ll Thrive On
- Enjoy getting under the hood of how building systems actually work
- Like solving complex operational problems using data and engineering judgement
- Are comfortable working directly with customers and leading technical conversations
- Care about sustainability that comes from fixing real building problems
- Want exposure to large commercial property portfolios and modern analytics technology
- Enjoy leading outcomes across multiple buildings, not just analysing problems
Why Join CIM
Working at CIM means operating inside a fast-moving AI company where both the technology and the industry are evolving quickly. If you enjoy learning, solving new problems, and helping customers continuously improve building performance, you’ll thrive here.
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📌 Building Services Customer Success Manager (City of Sydney)
🏢 CIM
📍 City of Sydney
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