Business Analyst x2

$800 to $1000 per day.
Long term contract - hybrid Sydney

About the Role
We are looking for an experienced Business Analyst to help design and implement end-to-end processes for managing customer complaints and scam-related cases. Working as part of a major regulatory transformation program, you will partner with business, risk, compliance and technology teams to define how cases are captured, assessed, assigned, investigated, escalated and resolved.
Key Responsibilities
Document current and future state business processes.
Facilitate workshops to gather and define business requirements.
Define business rules, workflows, decision points and escalation paths.
Design processes covering intake, triage, case management, investigation and resolution.
Translate business requirements into explicit specifications for technology delivery teams.
Define reporting, audit and compliance requirements.
Support solution design, testing and implementation activities.




Work closely with operational, risk, compliance and technology stakeholders.

What We're Looking For
Proven experience as a Business Analyst on process improvement, transformation or regulatory projects.
Robust process mapping and requirements gathering skills.
Experience designing workflows, operational processes or case management solutions.
Ability to work with both business and technology stakeholders.
Solid communication and stakeholder management skills.

Highly Regarded
Experience with complaints handling, dispute resolution, customer remediation, fraud, investigations or case management.
Experience in telecommunications, banking, insurance, financial services or other regulated industries.
Exposure to regulatory, risk or compliance-driven programs.
Experience with PEGA or similar workflow/case management platforms.

📌 Business Analyst Mcmahons Point (Australia)
🏢 Talenza
📍 Australia