A leading enterprise organisation is seeking an experienced Policy and Process Lead who can establish recent processes and policies for their Complaint Handling department.
Profiles with a background in Complaints, Scam Prevention, Contact Centre or Claims processing will be a robust fit.
Long term contract - Hybrid in Sydney.
Responsibilities:
Draft the policy framework for complaint handling ensuring it complies with regulatory standards
Define and document the end to end complaint handling process from intake to resolution
Test the existing operating design against the compliance requirements
Define and document the governance model for complaint handling
Desired experience:
Background in Policy and process development within complaints, scam prevention, contact centre or claims processing
Experience with governance and compliance testing existing processes and policies
Experience creating policy frameworks
Experience working in a highly regulated industry
📌 Policy And Process Lead Mcmahons Point
🏢 Talenza
📍 McMahons Point
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