The Townsville RSL Group is seeking an experienced and motivated Operations Manager to join our team.

As Operations Manager, you will oversee the day-to-day operations, while providing leadership and direction to department managers and operational staff while maintaining the highest standards of service, compliance, and profitability.

Key Responsibilities

Lead and support venue operations across all departments.

Develop, coach and mentor department managers and supervisors.

Drive exceptional customer service standards.

Monitor operational performance and identify prospects for improvement.

Ensure compliance, legislative and club policies are met.

Oversee gaming, F&B; and club operations, promotions and customer engagement.

Coordinate successful functions, entertainment and special events.

Ensure venue presentation and cleanliness remain at exceptional standards.

About You

You are an energetic leader who enjoys being on the floor, supporting your team and leading by example.

You will possess:

Minimum 5 years' management experience within a licensed club, or hospitality venue.

Demonstrated leadership of teams.





Robust understanding of club operations, gaming and food & beverage.

Excellent financial and commercial awareness.

Outstanding communication and interpersonal skills.

High attention to detail and organisational skills.

Solid problem-solving and conflict resolution abilities.

Essential Requirements

Current Queensland Responsible Management of Licensed Venues (RMLV).

Responsible Service of Alcohol (RSA).

Responsible Service of Gaming (RSG).

Current Approved Manager approval (or ability to obtain).

Current Driver Licence.

Ability to work flexible hours including nights, weekends and public holidays.

Desirable

Familiar with Odyssey program

First Aid and CPR certification.

Blue Card

Police clearance

If you are an experienced hospitality leader who is passionate about hospitality, we would love to hear from you.

Applications should include a cover letter addressing the selection criteria and a current resume.

Only shortlisted applicants will be contacted.

📌 Operations Manager Hyde Park
🏢 Townsville RSL
📍 Hyde Park