Job Description

Senior Client Services Representative (Full Time)

The Centre for Animal Referral and Emergency (CARE) is seeking a Client Services Representative to join our 24-hour specialist and emergency veterinary hospital in Collingwood.

This role is ideal for someone with experience in the animal care industry who is passionate about delivering outstanding customer service. Veterinary nursing experience would be highly regarded.

About You

We're looking for someone who:
Has previous experience working within the animal care industry (essential)
Has a genuine passion for customer service and helping people
Communicates with empathy, professionalism, and confidence
Remains calm and organised in a rapid-paced environment
Has excellent attention to detail and administrative skills
Enjoys working collaboratively with a multidisciplinary team
Is confident managing multiple priorities simultaneously
Has strong computer literacy and experience with Microsoft Office programs





Knowledge of EzyVet practice management software and medical privacy laws would be advantageous but is not essential.

Current Roster

This is a full time position working a set rotating fortnightly roster (subject to change with notice):

Week 1 – Day Shifts

Week 2 – Afternoon/Evening Shifts, 2am being the latest finish.

This roster includes one Saturday shift per fortnight.

Career Development

This position offers genuine career progression and leadership development opportunities for the right person. CARE is committed to supporting your professional development and long-term career goals.

The Prospect

A career at CARE will provide the successful candidate with:
Competitive remuneration commensurate with skill level and experience
Generous staff discounts on a range of hospital products and services

Join a team where exceptional client care is just as important as exceptional patient care.

📌 Senior Client Services Representative Care Collingwood North
🏢 Centre for Animal Referral and Emergency
📍 Collingwood