About the Role:

Happy Alley is a growing café and bakery known for its cookies, coffee, and fresh sandwiches. We are currently seeking a reliable and experienced Customer Service Team Leader to join our team. The ideal candidate will be passionate about hospitality with strong interpersonal skills who can deliver a welcoming, positive, and qualified guest experience.

What We Are Looking For:
Team Leadership: Be able to influence and motivate a team of customer service attendants.
Exceptional Customer Service: Proven ability to deliver a warm, positive guest experience and build quick rapport with regular customers.
Strong Barista Skills: Experience in preparing a variety of hot and iced drinks.
Proactive & Reliable Attitude: A team player who takes pride in punctuality and seamlessly assists across floor service and cleaning.
Quick-Paced Efficiency: Ability to maintain composure, speed, and accuracy during busy periods.
Robust Communication: Excellent verbal skills to take orders accurately, handle point-of-sale systems, and manage customer requests professionally.





Requirements:
Minimum 1 year of experience in a similar role
Ability to maintain composure and efficiency under pressure while engaging warmly with our customers
Weekend availability is essential
Strong work ethic and a positive attitude
Solid communication skills

Why Join Us:
Supportive team setting
Opportunities for growth and development
Fast-paced and friendly workplace
Work day shifts

If you meet the above criteria and are ready to bring your skills and energy to our team, we’d love to hear from you! Apply Now.

Pay: $70,000.00 – $75,000.00 per year

Benefits:
Employee discount
Free drinks
Free food

Physical Setting:
Café

Shift:
8 hour shift

Work Days:
Every weekend
Weekend availability

Experience:
Barista: 1 year (Required)

Language:
English fluent (Required)

Work Authorisation:
Australia (Required)

Work Location: In person

📌 Café Team Leader Rockdale
🏢 Happy alley
📍 Rockdale