About the job Service Delivery Manager with EUC Background

Must Have Experience
Computer Graduate with minimum of 8 to 10 plus years of experience in EUC and desktop support
High quality organizational, High quality communication and customer management skills.
Ability to effectively multi-task and priorities.
High energy levels, commitment, and drive.
Ability to deal with internal and customer escalations, service issues and complaints.
Ability to drive performance in individuals and teams.

Responsibilities

 EUC SME reporting to the ICS Lead responsible for delivering end user services and support devices used by end users for the client

 Act as a backup resource for Windows Lead providing support for Windows / VMWare / Active Directory

 Remote desktop support using Microsoft tools for providing desktop support

 SOE image build, modify and rollout as required

 Security patching for Desktops/Laptops using Microsoft tools

 Ensure all desktops and Laptops are protected with Antivirus

 Application packaging using SCCM or equivalent tools and rollout of packages
Provide desktop support services to users from corporate offices and offshore based TechM team




The role is full time and placed at Customer location, work closely with internal and external key

stakeholders including Data center support teams, BPO support team and Application support

teams
Excellent verbal and written communication skills – mandatory – Interaction is required at senior

business level and internal delivery teams.
Excellent confidence level and valuable attitude – mandatory - Interaction is required at senior

business level and internally delivery teams.
Should be customer facing and have a friendly personality.
KRA - Zero Escalation, Zero Surprise and Negotiator with the Customer
Preferred ITIL and Six Sigma background
Proactive management of the team members and ticketing queues to ensure SLA achievement for Incidents, Requests and Problems.
Manage internal team escalations to ensure there are no blockers to delivering excellent customer service.
Delivering successful Continual Service Improvement program driven through proactive service ideas.
Work closely with the Service Delivery Manager in all aspects of the managed services delivered for the client

📌 Service Delivery Manager With Euc Background New South Wales
🏢 Pyramid Global Technologies
📍 New South Wales