Guest Experience Agent – AAT Kings, Yulara
At the heart of Uluru, AAT Kings brings the Red Centre to life for guests from all over the world. As a Guest Experience Agent, you'll be the friendly voice and face that turns a day tour booking into the start of an unforgettable adventure.
This role is all about connecting people with experiences - whether you're helping a guest choose the right tour, dispatching coaches each morning, or making sure every booking runs smoothly behind the scenes.
What you'll do
Promote, sell and provide advice on Day Tours and other AAT Kings products - over the phone or face-to-face
Dispatch coaches, collect payments and check passengers off against manifests
Process bookings accurately in our reservations system, along with related admin
Build strong product knowledge across Day Tours and key third-party offerings
Get involved in promotional events, sometimes outside normal working hours
Work closely with Operations, other departments, hotels and suppliers to keep things running seamlessly
Deliver excellent customer service while helping maximise sales
Build relationships with drivers and guides, following correct dispatch procedures
Help create a positive, motivated environment for the wider day tours team

What you'll bring




Experience in a customer service environment - essential
Office administration and/or computer skills - preferred
Travel industry experience - highly regarded
Confidence using Microsoft Word and Excel
Strong attention to detail and the ability to juggle multiple tasks under pressure
Excellent conflict resolution and negotiation skills
A positive, self-motivated, team-first attitude
Good written and verbal communication skills

What's in it for you
Housing is provided when you arrive in Yulara
Free accreditation programs and generous annual leave
Travel discounts for you, your family, and friends
Prospects for career development and global travel
Parental leave, team engagement days, and volunteer leave
Access to retail and wellbeing discounts, plus an Employee Assistance Program
A supportive and inclusive working culture that celebrates diversity

Valuable to know
This is an office-based role in Yulara, and you'll need flexibility to work a range of shifts - including weekends - so our guests can enjoy their adventure without a hitch. If you thrive on variety and don't mind a weekend roster, you'll fit right in.
Ready to help guests experience the heart of Australia? Apply now.

📌 Guest Experience Agent Yulara
🏢 The Travel
📍 Yulara