Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced hospitality environment where no two days are the same? Our 47 rooms hotel located in Broadway, Sydney is seeking a motivated and service-focused Hotel Receptionist to join our team on a part-time basis.
About Us
We offer comfortable and convenient accommodation in the heart of Sydney, welcoming corporate travellers, families, and international guests. We pride ourselves on friendly service, professionalism, and creating memorable guest stays.
The Role
Reporting directly to the Hotel Manager, you will be the face of the hotel and the first point of contact for our guests. Your role is essential in ensuring smooth daily operations and delivering a high standard of customer service.
Key responsibilities include:
Providing warm, professional check-in and check-out experiences
Managing reservations and handling guest enquiries via phone, email and in person
Processing payments and reconciling daily transactions
Assisting guests with local information, directions and recommendations
Handling guest feedback and resolving issues promptly and professionally
Supporting housekeeping coordination and room allocations
Maintaining accurate records in the property management system
Assisting with general front office administrative tasks
About You
To succeed in this role, you will have:
Previous experience in a hotel front office or customer service role
Solid communication and interpersonal skills
A positive, can-do attitude with a genuine passion for hospitality
Excellent attention to detail and organisational skills
Ability to multitask and remain calm under pressure
Flexibility to work weekends, public holidays and varied shifts
Experience using a PMS (e.g. RMS, Opera or similar) preferred
Full Australian working rights
What We Offer
A supportive team setting
Ongoing training and development
Staff accommodation discounts
The opportunity to grow within a recognised hospitality brand
If you are enthusiastic, reliable, and ready to contribute to a agile hotel team, we would love to hear from you.