Take hold of a monster chance and join Australian Retirement Trust as our Team Leader - Member Services, where you’ll lead and inspire a team to deliver outstanding member interactions. You’ll coach performance, drive service excellence, and play a key role in shaping a proactive, high‑performing culture across a rapid‑paced, multi‑channel workplace.

We’re all about helping our members make the most of their money. As a Team Leader – Member Services, you’ll guide, coach and support a team of Member Solutions Consultants to consistently deliver exceptional service outcomes across voice, digital and emerging channels.

This role is a permanent opportunity and is based in Brisbane or Melbourne.

Day to Day Responsibilities
Lead, coach and develop a team to deliver high‑quality member service outcomes.
Drive performance through real‑time metrics, quality frameworks and coaching.
Support and guide your team in delivering compliant general advice.
Manage escalations and resolve complex member enquiries.
Build a positive, engaged team culture focused on service excellence.
Collaborate with stakeholders to improve processes and service delivery.
Identify and implement continuous improvement initiatives.
Ensure adherence to risk, compliance and regulatory frameworks.




Contribute to workforce capability planning and team development.

Qualifications
Proven experience leading teams in a high‑volume customer service environment.
Background includes coaching and developing employees to improve performance.
RG146 compliance or ability to obtain it.
Confidence managing competing priorities and driving team outcomes.
Experience supporting or delivering general advice in a regulated environment.
Ability to analyse performance data to implement effective action plans.
Strong knowledge of risk and compliance frameworks.
Adaptability and ability to thrive in fast‑paced, changing environments.

Benefits
14% super as standard.
Excellent training and development opportunities.
Work‑life balance with in‑person days at purpose‑built hubs and the ability to work from home.
Office amenities: end of trip facilities, yoga and multi‑faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

Equal Prospect Statement

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities.
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📌 Team Leader Member Services Brisbane City
🏢 Australian Retirement Trust
📍 Brisbane