Amity Dental Centre is seeking a dedicated and skilled Receptionist and dental assistant to join our team on a part-time basis. Based in Albany WA 6330, this role is pivotal to creating a welcoming first impression for our patients and ensuring the smooth operation of our dental practice. As Receptionist, you will be the first point of contact for patients, managing appointments, enquiries and administrative tasks that keep our practice running efficiently. This position plays a crucial role in delivering exceptional customer service whilst supporting our clinical and administrative teams.
What you'll be doing
Greeting patients warmly and professionally as they arrive at the practice
Managing appointment scheduling, confirmations and rescheduling using dental practice software
Answering phone calls and responding to patient enquiries in a courteous and timely manner
Processing patient registrations and maintaining accurate patient records
Handling payments, invoices and basic financial administration
Coordinating with dental practitioners and support staff to ensure smooth patient flow throughout the day
Maintaining a clean, organised and welcoming reception area
Helping as dental assistant as needed
Following infection control protocols and maintaining confidentiality of patient information
Supporting administrative tasks such as preparing treatment plans and patient correspondence
What we're looking for
Previous reception or customer service experience in a healthcare setting is highly desirable
Robust communication skills with the ability to interact professionally with diverse patients and staff
Excellent organisational abilities and attention to detail
Proficiency with computers and dental practice management software (training provided)
Ability to multitask and prioritise workload effectively in a busy environment
Qualified, friendly and empathetic demeanour
Understanding of patient confidentiality and data protection principles
Flexibility to adapt to changing practice needs
To apply now, please submit your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for Amity Dental Centre. We look forward to hearing from you.